Munindra K.

Currently working as a Lead Consultant. • Design & Implementing Exchange and Lync 2013 infrastructure. • Deployment & Configuration of Lync 2013 as per customer requirement. • Migration from Lync 2010 to Lync 2013 • Managing Microsoft Exchange Server 2010/2013 Messaging Environment. • Managing MS Lync2010/2013 infrastructure. • Migration from Lync 2010 to Lync 2013. • Deployment & configuration of Lync2010/2013 • Deployment of Enterprise Voice for Lync 2010/2013 • Integration of Lync 2013 with Cisco Call Manager • SBA deployment & configurations. • Integration of Microsoft phone editions • Integration of Lync with UM, Exchange • Creating dial plan, normalization, voice routes, PSTN usage. • Pool failover of Lync 2013 for a site.

•Worked as a SME for Exchange 2010/2013 & Lync 2010/2013 •Handled L3/L4 critical issues for Exchange & Lync 2010/2013 •Providing resolutions for high level/escalated issues for Exchange 2010/2013 and Lync 2010/2013. •Deployment of Lync 2010/2013 and Exchange 2010/2013 •Providing RCA for major issues For Exchange & Lync •Creating new implementation plans Exchange & Lync •Creating service improvement plans for customer’s infrastructure. •Creation of Runbooks , Standard Operating Procedure(SOP) and technical documents for Team & customers. •Design/implement Exchange /Lync related infrastructures as per customer requirement. •Transition for new messaging project and reverse KT to team members.