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Product LeadMar 2016 - Jan 2018 (1 year)
I worked closely in an internal Saas project consisting of a cross-functional team to ensure the delivery of a quality product by facilitating the full product life cycle from strategic planning with ideation to tactical execution with UX and Dev teams. Conducted change impact analysis to assess the potential implications of changes. Defining product vision and road map, which identified the most effective route to deliver product.
Technical Support EngineerApr 2015 - Apr 2016 (1 year)
Collaborated and support technical work with day to day requests, diagnose and resolve client’s problems together. Helped customers with configuring VPN and Proxy products and services through email, ticket system, and public forums. Configured, supported, troubleshoot, debug and administer VPN products, and writing wiki documentation for user support. Handled assigned customer tickets, tracking feedback using JIRA and analyzing issues and providing the best possible support.
MozillaNov 2012 - Jun 2015 (2 years)
Implemented and drove product strategy for MEA market and maintained key partners (Orange & MTN), achieved 95% successful launch rate of FirefoxOS smartphones in 28 countries globally. Managed Mozilla developer community with over 1K membership, organizing tech conferences, over 50+ community meetups, working with developers to publish their apps on marketplace [login to view URL]
BSc (Hons) Computing2014 - 2016 (2 years)
DNIIT (Hons) Network Engineering2011 - 2014 (3 years)
ICANN Fellowship (2014)Internet Corporation for Assigned Names and Numbers
ICANN alumni at ICANN50 in London and a returning fellow & coach for ICANN59 in Johannesburg for new Regional Newcomer Fellowship Pilot Program (Policy Forum), in partnership with the Global Stakeholder Team from Africa.
Internet Governance Scholar (2014)Association for Progressive Communications (APC)
Program Modules 1: History and overview of IG 2: Policy, development and human rights 3: Regulation and management: standards, protocols, gTLDs, ccTLDs, Internet intermediaries 4: Multi-stakeholder approaches to IG: roles and processes, challenges and opportunities
Cyber Security & Internet Governance Fellowship (2017)Observer Research Foundation
CyFy Fellow for the 2nd and the 3rd edition of "The India Confrence on Cyber Security and Internet Governance". This is a pre-eminent platform for discussions around strategic dimensions of cyberspace and Internet Governance. Besides engaging on crucial global questions around managing cyberspace regimes, I am invloved in dialogues on issues affecting emerging economies (Africa) such as affordable access, technology-driven public services, and digital identity initiatives.
Increasing Momentum Around Tech: Connecting The Dots Between Innovation and Digital Inclusion
Cities all over the world are investing in infrastructure like fiber-optic networks, a range of sensors, and interactive touch-screens and in practices like open data collection in a race to become “smart and connected.” Cities are rushing to get “smart” in order to create new economic opportunities, to take advantage of potential systems efficiencies, and to not be left behind the technological curve.
US English Level 190%
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