mskrosky

Experience Office Manager February 2009 to Present Mobley Plant Farm Dacula, GA General office duties supporting sales, accounting and operations of a wholesale flower farm. Payroll, bookkeeping, tax reporting, corporate correspondence, receptionist, inside sales, desktop support and website creation. Developed processes which increase customer service, billing/shipping accuracy, accountability and profit. Implementation Manager December 2004 to February 2009 AT&T – Select Markets Littleton, CO Single point of contact for the implementation and administration of technology across a multi-state, 1,200 employee sales division. Desktop troubleshooting and support. Negotiated service level agreements and followed escalation procedures to ensure they were maintained. Compiled the appropriate documentation for Sarbanes-Oxley compliance. Created and maintained the division website for fault tracking reports and resources. Represented organizational goals in corporate technology meetings. IT Program Manager August 1997 to December 2004 AT&T - Small Business Markets Park City, UT Managed IT operations for a multi-billion dollar telemarketing program spanning 20 call centers. Corporate technical liaison to vendor IT departments. Instituted and maintained all aspects of inter-corporate connectivity as per security, legal and IT department guidelines. Identified business requirements and provided technical information for top executives to make critical project decisions. Managed high-profile projects; implementing quality solutions on time and within budget. Recognition & Awards: Vice Presidential Award, Gold Club and Achievers club. Information Application Manager January 1995 to August 1997 AT&T - Business Services Monterey Park, CA Facilitated deployment and supported ongoing operations of telephony and information technology for 200+ sales professionals in 4 states. Evaluated and made purchase recommendations for hardware and software. Delivered training on in-house and OTS software. Call Management Systems - load balancing, call routing at switch and network level. Worked independently to develop a program which automated the logon id creation process, saving myself and my peers hours every week. Financial Systems Developer February 1989 to January 1995 AT&T - Network Systems Alpharetta, GA Developed and maintained online mainframe accounting systems. Generated Adhoc SQL and reports for accountants and system planners. Lowered expenses by recommending and implementing code changes. Recognition & Awards: Division Award Recipient and Vice Presidential Award Nominee. Education Keller Graduate School of Management Master of Science- Information Systems Management Distributed Systems, Project Management DeVry Institute of Technology Bachelor of Science- Computer Information Systems Systems Analysis & Design, Programming