msayegh

Education • Bachelor of Commerce, Faculty of Commerce & Business Administration, Cairo University. o Graduation Date: May 1997. o Major: Accountant. o Grade: Good. Computer Skills 1 Perfect command of Windows 95/98/2000/2002/XP/Millenium/DOS Operating systems. 2 Perfect command of Microsoft Office including MS Word, MS Access, MS PowerPoint, MS Excel, Microsoft Outlook & Internet Explorer. 3 Perfect command of Oracle (Customers Accounts). 4 BSCS Versions. Training Experience 1 (Summer 1995) Accountant Trainee in Quality Int. For Export & Import Company. 2 (Summer 1996) Management Trainee in World Nation for Marketing & Exhibition Company. Working Experience • (July 1997 – May 1998) Pharaohs Group Company: 1 Working as a Customer's Accounts Executive for Pharaohs Group (Sales, Purchases, Gifts & Warehouse). 2 Involved in the company financial statements & reports. • (June 1998 - Present) The Egyptian Company for Mobile Services (Mobinil). Working as Customer Support Acting Supervisor then as Corporate Sales Supervisor. Skills & Abilities (Qualifications) 1 Superior customer handling skills. 2 High sense of time management. 3 Analytical & diagnostic skills. 4 High communication skills. 5 Self-confident. 6 Quality Control skills. 7 Intelligent & Self-motivated. 8 Good Presentation skills. 9 Dynamic, ambitious & independent. 10 Ability to meet deadlines. 11 Ability to take responsibility. 12 High Organization Skills. Professional Achievements 1) Sharing Activities (Fairs): 1 (1998) Alexandria Fair 2 (1999) Opera Fair 3 (2000) Opera Fair 4 (2000) Group share Offer 2) ( 2001) Corporate Cleanup Project: Presentation for this project is upon request.. 3) ( 2002 ) Sales Support Project: Presentation for this project is upon request. 4) ( 2003 ) Enhance the Archiving System: Presentation for this project is upon request. 5) ( 2002/2003/2004/2005/2006/2008 ) Employee Recognition Certificate Award: Awarded employee recognition certificate for years 2002/3/4/5/6/8 for the outstanding performance throughout those years. 6) Special Recognition Certificates: o Recognition Certificate of the outstanding achievement during the Opera Fair. o Recognition Certificate of the outstanding achievement exemplifying the highest standard of dependable services . Accomplished Courses: 1) Customer Handling. 2) Advanced Customer Handling. 3) How to lead yourself? 4) Time Management. 5) Customer Orientation. 6) Etiquette In Professional Business Attitude. 7) GSM & Products knowledge. 8) Handling Complaints. 9) Coping with Change. 10) Facilitating Covey's 7 Habits. 11) Coaching Skills. 12) Emotional Intelligence. 13) How to manage your manager? 14) Complain & win solution Hobbies • Special Interest in Sports, music, Reading. Languages • Perfect command of written and spoken English and Arabic. • Good command of French. Personal Data 1 Date of Birth: June 29th, 1975. 2 Place of Birth: Mohandeseen, Giza, Egypt. 3 Nationality: Egyptian. 4 Martial Status: Married. 5 Military Status: Released. References Furnished Upon Request