Kutsu freelancer projektiin
- N/ASuoritetut työtehtävät
- N/ABudjetin mukaisesti
Head of OperationMar 2019 - Aug 2019 (5 months)
● Head of Operations and Customer Service Departments - the biggest departments in Tinkerlust ● Ensure smooth, efficient, and effective end-to-end inbound and outbound process ○ Create KPI, SOP, Policy, User's Manual and ensure it's executed in daily operational work ○ Provide quick resolution and decision to daily issues and provide further mitigation plan or improvement ● Improve Operations Metrics ○ Develop and monitor operation metrics and ensure the profitability ○ Identify bottlenecks, evaluate the root-cause, and create new strategy for improvement ○ Evaluate economic and strategic costs and benefits ○ Successfully cut inbound lead time in half ○ Successfully increased daily number of order processed by 40% ● Product/ Systems Improvement ○ Proactively search for new features which could improve a seamless, high quality experience for seller, buyer, and Operations Team ○ Choose which operations projects the team should prioritize and set a timeline to reach goals quickly
Business Improvement AnalystJun 2017 - Feb 2019 (1 year)
● Overlooking end-to-end business process and improve the business process and system to achieve a lean and efficient process. ● Review, change, and create new policies, guidance, procedures, and forms across division to accommodate a better business process. Successfully changed and created more than 40 procedure and forms that are now actively used in daily activities. ● Develop new systems and enhancement of existing systems, including diagnostic phase, requirement gathering, managing solution design, and until handover is in place. Successfully deployed one new system, eight enhancement projects, and currently managing two new development projects. ● SAP Project System and Sales Distribution specialist.
SCM Business AnalystJul 2013 - Mar 2016 (2 years)
● Manage contract/procurement portfolio. ○ Obtain and monitor various scattered data from across departments, people, and systems on a regular basis to be able to maintain the portfolio. ○ Successfully reduced the number of sudden and “out-of-planned” contract/ procurement initiation due to budget run-out or contract expiry date. ● Assist annual procurement/contract planning. ○ Develop the sourcing/ buying strategy then annual procure ○ Successfully managed to capture around 90% third-party spend (the target is to capture 80% third-party spend in this annual event). ● Manage internal customer engagement. ○ Constantly engage with internal customer on a day-to-day basis on contractual/procurement issue and bring customer’s concern to SCM team. ● Manage relationship with supplier. Successfully handled a quarterly meeting attended by both Strategic Supplier Management and Chevron Management, which has been acknowledged and awarded as the one and only regularly held advanced supplier relationship meeting in across Chevron global business unit.
Analyst - Technology Consulting Group (Client facing)May 2012 - May 2013 (1 year)
Client: one of the biggest Telco Company in Indonesia ● Requirement gathering and mapping their as-is process and helped monitoring their CRM and SCM systems. ● Suggested business process improvements and assisted the client to achieve business improvements. ● Successfully conducting business process socialization. Acted as the owner for the project team’s work documentation and deliverables.
S12007 - 2011 (4 years)
Indonesian to English Translation82%
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