Graphic designers
Website designers
Mobile app developers
Software developers
3D artists
Illustration
Other popular skills
Working with international freelancers
Where to find the best developers
Do you need a local freelancer?
Building an international team
Featured jobs
Explore our current list of excited top featured projects.
Find contests
Unleash your talent and find freelancer contests to enter.
Website jobs
Graphic design jobs
Data entry jobs
Mobile app development jobs
Internet marketing jobs
Local jobs
Other popular jobs
Find work in different languages
Enterprise
Power your competitive advantage with Freelancer Enterprise.
Field Services
Deliver expertise anywhere in the world at scale - on demand.
AI for business
Let experts in the latest AI technology transform your business.
Freelancer products
Innovation Challenges
Turn challenges into breakthroughs with the largest innovation hub.
Freelancer API
Use the Freelancer API to access a cloud workforce of skilled freelancers.
Local jobs
Get help in any location, anywhere in the world.
Freelancer services
How it works
How to hire the perfect freelancer for your project
Get ideas
How to get started earning money freelancing
Resources
EXPLORE
0.0
0.0
0%
United Arab Emirates (4:07 PM)
・
Joined on August 25, 2012
More than 6 years of persistent professional experience with leading Telecom Service Providers in Business Solutions, Call Center Operations, Technical Support, Voice Network Solutions, Managing IT Projects, Unified Communication solutions, Sales, Pre-sales and consultancy.
No reviews to see here!
Experience
Microsoft
Aug, 2011 - Present
•
14 years, 9 months
Technology Solutions Professional Unified Communication (TSP-UC).
Aug, 2011 - Present
•
14 years, 9 months
-Pre-Sales Engineer provides Deep Technical Expertise in the "Unified Communications" platform while proving the value of Microsoft's Solutions to customers providing technical contributions to solutions revenue goals. -Responsible about U.A.E and Qatar Drive Solutions opportunities revenue and market share. ? -Participating in team planning activities and conducting Solution Briefings and Demos. ? -Driving cost-effective ways of moving opportunities forward. ? -Orchestrating s
Partner Solution Advisor Unified Communication (PSA UC).
Aug, 2011 - Jan, 2012
•
5 months
-Improve differentiation and increase competitiveness for the partner ? -Customize readiness plan and trainings that are based on the partner's and partner team's unique requirements. ? -On-the-job coaching and training for the pre-sales team. ? -Enablement of the partner pre-sales team to build POCs as well as provide re-usable POC templates. ? -Support for the partner pre-sales team in customer briefings, events and other customer interactions through readiness, coaching and prepar
Aug, 2011 - Present
•
14 years, 9 months
Voice Network Engineer/Technical Project Manager
Jan, 2009 - Jan, 2011
•
2 years
Vodafone
Jan, 2009 - Jan, 2011
•
2 years
-Ensure that all production of the voice systems is at least 99.5 % ? -Provide creative ideas and technical consultancy to improve the operation and enhance the performance ? -Manage the IT projects assigned to the voice team ? -Evaluate and pilot test the new products and services for both hardware and software ? -Document the network infrastructure configuration, topology, special solutions ? -Effectively use the voice applications that help the team to enhance the operation and automate th
Jan, 2009 - Jan, 2011
•
2 years
ORANGE Business Services
Jun, 2006 - Dec, 2008
•
2 years, 6 months
Team Leader of the Voice Customer Technical Support.
Jun, 2008 - Dec, 2008
•
6 months
-Taking on responsibility of managing the queues of customer fault tickets and coaching the team members to the best practice techniques. ? -Act as first point of customer escalation. ? -24/7 availability in case of an outage or a disaster.
Voice Customer Technical Support
Jun, 2006 - Jun, 2008
•
2 years
-Provide a professional first technical point of contact for the Customer. ? -Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. ? -Provide updates as needed to the customer in order to meet performance objectives. ? -Ensure cases are allocated to the most appropriate 'next step' as part of the case flow process. ? -Perform technical escalations in line with company procedure. ? -Monitor systems, customer networks
Jun, 2006 - Dec, 2008
•
2 years, 6 months
Education
Arab Academy for Science, Technology and Maritime Transport
2000 - 2006
•
6 years
Bachelors of Engineering in Electronics & Communication
Egypt
2000 - 2006
•
6 years
Verifications
Freelancer
About
Terms
Partners
Apps
