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EXPLORE
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$3 USD / Hour
・
Philippines (9:05 PM)
・
Joined on August 25, 2012
$3 USD / Hour
・
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
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Experience
Travel Associate
Oct, 2010 - Mar, 2012
•
1 year, 5 months
Interglobe Technologies Inc.
Oct, 2010 - Mar, 2012
•
1 year, 5 months
Provide customers with well-informed, appropriate advice about where and when to travel based on their needs. Give superb customer service, sales and support to customers in the North American Sales Region.
Oct, 2010 - Mar, 2012
•
1 year, 5 months
Customer Service Representative
Oct, 2006 - Oct, 2009
•
3 years
Sykes Asia, Inc.
Oct, 2006 - Oct, 2009
•
3 years
Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction. PRIMARY RESPONSIBILITIES 1. Answer phones and respond to customer requests. 2. Sell product and place customer orders in computer system. 3. Provide customers with product and service information. 4. Upsell products and services. 5. Transfer customer calls to appropriate staff. 6. Identify, research
Oct, 2006 - Oct, 2009
•
3 years
Supervisor (Customer Service)
Mar, 2005 - Mar, 2006
•
1 year
Advanced Contact Solutions, Inc.
Mar, 2005 - Mar, 2006
•
1 year
oManaging, motivating and coaching staff in telephone skills and product knowledge; oMonitoring telephone calls and providing advice and feedback; oInvestigating and settling customer complaints; oProviding management information on departmental statistics; oGenerating leads and achieving targets; oManage agents in meeting matrices; oCoaching and counseling agents in discipline and meeting production goals; oAnalyze CMS data to adjust production procedures per day/week/month; oCalibrate production a
Mar, 2005 - Mar, 2006
•
1 year
Education
BS Psychology
1990 - 1994
•
4 years
Philippines
1990 - 1994
•
4 years
Qualifications
Mechanics of Team Building
1997
MONDRAGON LEISURE AND RESORTS CORPORATION
1997
Basics of Supervision I & II
1997
MONDRAGON LEISURE AND RESORTS CORPORATION
1997
Certification
1997
UNIVERSITY OF THE PHILIPPINES - INSTITUTE OF LABOR LAWS
UP SOLAIR traces its origins from Labor Education Center (LEC) which was established in 1954 to promote social justice and labor empowerment through education, research and labor empowerment. It started as a project of the UP School of Business Administration through its Dean Jose Valmonte in 1953 in response to the new era of collective bargaining and economic unionism with the passage of the Industrial Peace Act (RA No. 875- Magna Carta of Labor) in 1953 (Sibal, 2008). A highly capable training and professional staff of labor lawyers, researchers and trainers conducted studies, training and capacity-building programs to assist labor organizations, particularly the trade unions and cooperatives.
1997
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