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EXPLORE
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$7 USD / Hour
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Philippines (9:31 AM)
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Joined on May 29, 2010
$7 USD / Hour
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I am a gradute of Bachelor of Arts in English. As a highly competent customer service/technical support agent, I would bring a service-focused and hard-working attitude to this role. In my previous experiences, I maintained a hard-working attitude as I work with customers to satisfy their needs and even went extra mile to exceed their expectations. I have a knack for problem solving and work well independently and with little oversight. I am knowledgeable, proficient, and a strong communicator. I am self-starter and excel at maintaining top performance. I am willing to learn new things to perform my job. My work goal is to increase your bottom line and customer satisfaction. Below is the link to my resume for your reference: [login to view URL] (MaricelAbubo).docx?dl=0
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Experience
Technical Support Representative
Mar, 2009 - Jan, 2010
•
10 months
Sutherland Global Services
Mar, 2009 - Jan, 2010
•
10 months
ANALYSIS OF EXPERIENCE Technical Support Representative (April 2009 - January 2010) ? Work as a regular employee for AT&T U-verse ? Handle technical calls for IPTV, high-speed internet and VOIP which involves logical thinking ? Perform product sales
Mar, 2009 - Jan, 2010
•
10 months
Call Center Agent
Nov, 2006 - Oct, 2007
•
11 months
Cybercity Teleservices
Nov, 2006 - Oct, 2007
•
11 months
Call Center Agent II (Nov. 2006 - Oct. 2007) ? Use account tools to access database, customer records, product information, ordering status, transaction history and many other types of data ? Handle catalog requests and order calls
Nov, 2006 - Oct, 2007
•
11 months
Education
University of the Cordilleras
2011 - 2012
•
1 year
Graduating - Bachelor of Arts in English
Philippines
2011 - 2012
•
1 year
Qualifications
Certificate of Recognition
2009
At&t U-verse
AT&T U-verse Program presented me this award for achieving a general average of 97.1% in all assessments during the Four-week Product Training at Sutherland Luisa Site Davao City, Philippines.
2009
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