Mridha Md S. Profile

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5.0

(1 review)

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Mridha Md S.

@me01617956337bd

5.0

0.6

100%

Content Writing, Editing, Ecommerce & SM Expert

$5 USD / Hour

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Bangladesh (7:17 AM)

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Joined on March 27, 2010

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1 Recommendation

$5 USD / Hour

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I am a professional content writer, editor, translator, and proofreader. Using my 10+ years of professional skills, I am ready to serve you with care and dedication. You can hire me and let me enjoy the scope to work for you professionally. Low-cost but risk-free service is my concern. I can do: # Write well-demonstrated content/articles # Proof-read your works, assignments, and academic writings # Make your works transfer from pdf or JPG/JPEG to Word/Excel # Reqrite your blogs/write-ups as plagiarism free # Translate your English content into Bangla # Translate your Bangla content into English # Make your contents/assignments/CVs error-free. # Manage your Facebook Page and Community Groups perfectly [ Unlimited times of revision and modification for your satisfaction. Your happiness is my target. ] Thanks!

5.0 · 1 Review

1 Review

Need a person to write review for some products on my store

Very good freelancer. Great to work with

Head of Customer Experience

Jan, 2022 - Jan, 2023

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1 year

Monarch Mart Ltd.

Jan, 2022 - Jan, 2023

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1 year

• Led a Team of 24 officials; directed 4 wing managers to control the activities and performance. • Implementation of KPI, monitoring team performance for the best resources outcome through maintaining 90%+ QA Score in Call Center & Non-Voice. • Onboarded Call Center Management Tools and Digital Communication tools to make the best use of limited resources through process automation and increasing efficiency.

Jan, 2022 - Jan, 2023

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1 year

Head of Social Communication

Jul, 2020 - Aug, 2021

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1 year, 1 month

Evaly

Jul, 2020 - Aug, 2021

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1 year, 1 month

• Heading the Communication division which inhabits Non-Voice Customer Experience, Digital Query Management, Overall Training and Quality, Service Provider Development, and Priority Customer Service. • Led the Contact Center of more than 120 agents to serve approximately 15000 customers per day. • Increased occupancy level up to 85% from 40% with effective automation and necessary training which includes implementation of third-party tools, resources, and training.

Jul, 2020 - Aug, 2021

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1 year, 1 month

Head of Marketing

Nov, 2019 - Jun, 2020

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7 months

Khaas Food Ltd.

Nov, 2019 - Jun, 2020

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7 months

• Increased total sales by 2X in less than 6 months, fully utilized the Covid19 to move up • Onboarded and managed partner agencies for online and offline campaigns • Ensured all the officials act like an individual PR unit to give a big boost to the social media community • Ensured sharp inputs to the creative team to ensure perfect brand positioning • Aligned Admin, Logistics & Ops to ensure same-page movement with marketing goals.

Nov, 2019 - Jun, 2020

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7 months

University of Dhaka

2006 - 2010

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4 years

Bachelor of Business Administration

Bangladesh

2006 - 2010

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4 years

Foundation Course on photography

2012

Pathshala South Asian Media Academy

After Basic course on Photography, I have completed Foundation on Photography from the mentioned institution. Pathshala is the best Photographic Institution in South-Asia. To confirm you about my skill, I add that I scored 90 marks in final exam out of 100 total.

2012

US English

Verifications

On time

100%

On budget

100%

Accept rate

67%