Kelly R.

I help growing companies build systems that keep customers happy and operations running smoothly. I specialize in customer success management, process automation, and creating SOPs that scale with your business. What I Do: Customer onboarding and retention programs Process automation using Zapier and workflow tools SOP creation and documentation CRM management and optimization Customer success metrics and reporting Operations streamlining and efficiency improvements Industries I Work With: SaaS • E-commerce • B2B Software • Technology • Startups Tools I Use: Zapier • HubSpot • Salesforce • Google Workspace • Asana • [login to view URL] • Intercom • Zendesk • Process documentation tools I take manual, time-consuming processes and turn them into automated systems. Whether it's customer onboarding, follow-up sequences, or internal operations, I build workflows that save time and reduce mistakes. Ready to automate your customer success processes and build operations that actually work?