Käyttäjän luel1487 profiilikuva
@luel1487
Jäsen alkaen 27. syyskuuta 2017
0 suositusta

luel1487

Online-tilassa Offline-tilassa
I worked as a Call Center Agent for 10 years here in the Philippines and now I am trying to become a freelancer to have more time with my family. I am versatile and have worked for different international companies where I gained experience in collecting payments, sales, technical support and providing excellent customer service. I have great background in responding to calls and providing information concerning company services and products in accordance with standard operating procedures; referred calls to appropriate department. I have great success in balancing all KPIs (Key Performance Indicators) with all the companies I have worked for and were given several awards recognizing my contributions. I can work with less supervision but also a team-player, highly-trainable and above all I value integrity the most.
dollaria5 dollaria / tunti
2 arvostelua
2.4
  • 100%Suoritetut työtehtävät
  • 100%Budjetin mukaisesti
  • 100%Ajallaan
  • N/AUudelleenpalkkaamisaste

Portfolio

Viimeaikaiset arvostelut

Kokemus

Onstar Provisioning Advisor (General Motors)

Sep 2015 - Sep 2017 (2 years)

-Provisioning Advisors will receive direct key press calls from new or pre-owned vehicles (Welcome Call). While following a specific call flow, the agent, will enroll the vehicle, input personal subscriber information to a new or current account, activate the OnStar system. -They will handle Personal, Business, Company, Fleet, Rental, and Dealer Demo account types. There is a strong possibility associates will interact with a GM dealer representative.

Technical Support Associate ( Comcast )

May 2014 - Aug 2015 (1 year)

Provides a full range of customer service for high speed internet product in a prompt, efficient and professional manner. - Advances troubleshoot PC/browser/e-mail/personal webpage/connectivity firewall/ router/hub problems and provides customer education to same. - Demonstrates listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first call resolution. - Communicates courteously and pro-actively to learn customers needs

Customer Solutions Officer (Citibank)

Sep 2010 - Nov 2013 (3 years)

•Work in a call center environment answering telephone service calls from clients who call Citibank. Interact with Citibank Financial Centers in all marketplaces and investigating departments to provide timely resolution of client inquiries or problems. •Present information about banking products and services available to clients and then make referrals for potential sales opportunities.

Collections Care Representative (Citibank)

Dec 2009 - Aug 2010 (8 months)

•Protects and recovers organization assets by monitoring customer accounts; notifying customers with exceeded balances; suspending service of high-risk and past-due accounts; collecting delinquent accounts. •Giving clients advice how to handle their finances and offers mitigation tools to cure accounts delinquency

Customer Service Representative (411)

Jul 2007 - Nov 2009 (2 years)

•Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. •Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information. •Offer special assistance to persons such as those who are unable to dial or who are in emergency situations

Koulutus

Bachelors Degree in Computer Science

2003 - 2007 (4 years)

Todistukset

  • US English Level 1
    82%

Varmennukset

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