litniktelecom

We are Litnik Communications Incorporated located in Philippines. We are own by 2 Americans and 1 European foreign investors. We are a medium sized call center with strong background in providing an unbeatable cost and service for any IT work, SEO, advertising, Telemarketing (both B2C and B2B campaigns), Customer Care Support and Technical Support services to our US based and Canadian based clients. We are currently working with 12 different industries/companies around USA and Canada such as; Insurance Company, Publishing Company, Real Estate, Payday Lender, Banks, Debt Settlement Company, and many more... We currently have 67 seats available and expandable up to 160 seats. * Very clear Reception of calls * Agent could make 700-900 calls per 8 hour shift * Everything can be accessed; monitored and managed online anywhere you are located. You could check the number of hours on call, number of received calls , number of dialed calls and number of missed calls * 100% call recording and can be listened online via FTP site * You can barge in the system and listen the agent and customer’s conversation live * Live transfer, either from incoming or outgoing calls, you agent could put the customer on hold while trying to reach the requested person. Then she/he makes the three way conference and leave the conference * Each call has a proper disposition with detailed information of the customer’s contact details, location, numbers and etc with the comments attached. * The agent could take incoming calls and make outgoing calls if there are no incoming calls. In addition, all incoming calls will be distributed to the agent available on the floor which means that you can have multiple of agents to take calls. * 24/7 customer care support Other Services Non Voice Process Department $4/hour Social Media Marketing, SEO Marketing v Posting Ads Online v Article Submission v Bloggings v Email marketing v Chat Support Voice Process Department $5/hour v Outbound Telemarketing v Inbound Telemarketing or taking calls from potential customers and make a sale v Taking calls for customer care support, technical support and live answering service. Note: All of our sales agents are able to speak professional English in Native American Accent with a 2 years previous experience in sales and marketing Catering US based Clients