Senior professional with 15 years of experience on all back office/administrative routines, such as billing analysis and reconciliation, dispute resolution, purchase contract validation, metrics collection, analysis and report, external and internal audits, processes mapping and improvement, team´s co-ordination and bid management and sales proposal creation, working closely with technical and supportive areas, such as IT, Delivery, Pricing, Tax, Legal, HR, AR, among others. Also have expertise on using Agile practices within all my work routine, acting as an Agile leader and Scum Master implementing Agile methodology within Operation Teams. Also did content writing and translation freelancer jobs as I'm a native Portuguese speaker and have English as my second language.