Käyttäjän leogomez88 profiilikuva
Maan El Salvador lippu San Salvador, El Salvador
Jäsen alkaen 1. lokakuuta 2018
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Online-tilassa Offline-tilassa
Professional and enthusiastic individual with a strong work ethic committed to providing high-quality service on every task. I take responsibility on every interaction and make sure that queries and concerns of our clients are being addressed, answered and followed-up. My expertise in handling procedures and service standards set me apart from other candidates. My professional history includes positions such as Virtual Assistant at Oranges and Lemons LLC as well as Customer Service Quality Analyst at Atento. I focus on providing high-quality service while following standards and procedures. Thank you in advance for your consideration.
$10 USD/hr
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Virtual Assistant /Customer service (Remotely)

Mar 2017

Responsibilities include, but are not limited to, ● Customer service support through different channels ● Provide estimates and offer the most convenient service according to customer needs ● Manage/supervise teams (4-6) on the field ● Manage schedule, assign jobs, make last-minute changes as needed to stay on schedule ● Manage customers profiles/accounts ● Manage invoices/time logs ● Translation of memos/terms and policy ● Responsible for providing job instructions

Quality Analyst

Dec 2014 - Dec 2016 (2 years)

Ensured that agents followed procedures while providing high-level customer support ● Provided feedback to agents, highlighting strong points and weaknesses ● Attended Supervisors meeting to exchange new information ● Worked together with colleagues to identify any positive/negative trends ● Attended upper management meetings to share weekly reports, goals, and upcoming projects ● Developed a monthly coaching plan for low performers ● Other related duties such as back up Supervisor

Customer/Technical Support

Jul 2014 - Dec 2014 (5 months)

● Maintaining a positive, empathetic and professional attitude toward customers at all time ● Performed troubleshooting to Android devices while following warranty policy and company procedures to determine the best resolution ● Diagnose/resolve technical hardware and software issues with Android devices such as internet connectivity and device performance ● Handled customer complaints, provide appropriate solutions and alternatives within the time limits ● CRM management

Customer Service Representative

Jan 2013 - Jun 2013 (5 months)

● Greet customers warmly and ascertain problem or reason for calling ● Resolve customer complaints via phone, chat, email, or social media ● Reach out to customers and verify account information ● Take payment information and other pertinent information such as addresses and phone numbers. ● Managed customer accounts


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