Käyttäjän legiannikolette profiilikuva
@legiannikolette
Jäsen alkaen 28. toukokuuta 2016
0 Suositukset

legiannikolette

Online-tilassa Offline-tilassa
Most of my work experience based on customer service in aviation, e-commerce, and retail-based jobs. My other field is the translation. I speak and write in Hungarian (Native) and English (Fluent). No monotony is my motto. I like to be on the top for hours, concentrate on problem-solving and to ensure to catch the deadlines. My desire to learn new things, and help others, if I know the answer. My IT skills are up to date, I know all Microsoft Office products, several diaries, and mailing systems, also familiar with an amount of specified data-storage program. Photography was my hobby for years, now I started to convert it to a sellable profession. Not just started to learn Adobe Lightroom and Photoshop but upgraded my camera onto DSLR Nikon D3300 with kit lens and 50mm portrait lens. I learned marketing within my job and due to my own book, which I am promoting in every possible way. I learned how to post on the ​Facebook page, sell on eBay and Amazon.
$13 USD/hr
6 arvostelua
2.7
  • 100%Suoritetut työtehtävät
  • 100%Budjetin mukaisesti
  • 100%Ajallaan
  • 20%Uudelleenpalkkaamisaste

Portfolio

Viimeaikaiset arvostelut

  • käyttäjän Power Bi G. kuva Project for Nikolette L. $110.00 USD

    “very professional”

  • käyttäjän Serkan T. kuva Project 16260814 has been deleted £21.00 GBP

    “She is excellent as always. I am a repeat customer of hers. I highly recommend her service.”

  • käyttäjän Andrew P. kuva Project for Nikolette L. £10.00 GBP

    “It was great working with Nikolette. Great work :)”

  • käyttäjän Fabio V. kuva Project for Nikolette L. $50.00 USD

    “Nikolette has done the job impeccably. Very precise, friendly and helpful. Highly recommended.”

  • käyttäjän Serkan T. kuva Project 15133078 has been deleted £20.00 GBP

    “She is awesome and highly professional! Delivered on time and beyond what I was expecting. I will sure hire her again in the near future... Definitely, reccomend her...”

  • käyttäjän Bharat Bhusan B. kuva LinkedIn Search Work- Data Entry -- 6 $3.20 USD

    “Truely Professional! She has done excellent work with perfection and on time. Highly [login to view URL] you.”

Kokemus

FREELANCER / Virtual Assistant - Hungarian Translator/

Apr 2016

I have started my Freelancing experience with publishing my own book and gained a good amount of experience in social media marketing. I am working with a variety of companies as a Virtual Assistant, the majority of the tasks are marketing and internet research related, but also included several Hungarian translation tasks. As I am learning the marketing field I started to handle other businesses marketing as well as mine and joined the freelance market.

LEAD AGENT (PROMOTED FROM PASSENGER SERVICE AGENT)

Mar 2014 - Nov 2017 (3 years)

Promoted as Lead Agent just after two and a half years. Leading a team of 50 to achieve service initiative objective and maximize customer satisfaction. Develop, implement, and update best practices to operation. Evaluated agents' job performance and conformance to regulations and recommend appropriate personnel action. Ensured Safety policy and security standards are applied to the ​work area.

CUSTOMER SERVICE ASSISTANT (MATERNITY COVER)

Apr 2013 - Mar 2014 (11 months)

Partnered with sales representatives to surpass customer service expectations and goals. Reviewed and processed customer purchase orders. Coordinated with manufacturing teams to meet customer purchase order demands. Fielded and addressed customer inquiries, investigated and resolved complaints. Assisted on photo-shoots and had the ​responsibility to implement the new products into the existing portfolio. Directed marketing campaign on social media platforms.

ASSISTANT MANAGER (APPRENTICESHIP)

Sep 2012 - Feb 2013 (5 months)

Assisted apartment house manager with front desk operations. Scheduled bookings and checked guests in and out. Worked on the marketing to increase guest bookings. Helped in with housekeeping and serving breakfast on request.

TEAM LEADER

Apr 2012 - Sep 2012 (5 months)

Had direct and active responsible for managing the overall running of the store. Directed the day-to-day operation of 6-8 member of selling team. Delegated tasks to employees and ensure tasks were completed in a timely manner. Maintained the auditing of all work and sales activities. Operated and balanced cash registers for opening and closing duties. Handled weekly shipment of stock, prepped it for the sales floor. Actively maintained the store's​ visual displays.

FLIGHT MANAGER (PROMOTED FROM PASSENGER SERVICE AGENT ROLE)

Feb 2008 - Apr 2012 (4 years)

Promoted as Supervisor just after one year. Leading a team of 80 to achieve and maximize customer satisfaction. Knowledgeable of all airline procedures and policies to instill customer confidence and safety throughout the Airport. Edited the flights before check in opened, followed by registration and boarding.

FLIGHT ATTENDANT

Jun 2007 - Dec 2007 (6 months)

Greeting passengers during their boarding and disembarking the plane. Direct passengers to their seats and assisting them in placing their luggage in overhead cabin. Providing special attention and care to unaccompanied minors, elderly and passengers with specials needs. Serving meals and refreshments. Executing pre-flight duties such as inspecting safety equipment of the aircraft. Handling emergencies with full attention.

PASSENGER SERVICE AGENT

Aug 2005 - Jun 2007 (1 year)

Checking clients into their flights while verifying passports and visas if required. Checked in baggage and directed the passenger to designated area. Assisted unaccompanied minors and passengers with specials needs, resolved customer concerns and other duties. Board and deplane flights. Deal with passengers inquires about flight departures and delays. Customer focused and good attention to detail.

TELECENTER CUSTOMER SERVICE ASSISTANT

Mar 2004 - Sep 2004 (6 months)

Communicated with customers by phone. Responded promptly and answered the customer’s inquiries. Directed the customers to designated team if was not able to resolve the complaint. Managed customers database accounts, performed customer verification and processed applications or requests. Followed up by customer communication if were required.

Koulutus

TOURISM AND MARKETING ECONOMIST • 2009 • HARSANYI JANOS COLLEGE (BUDAPEST, HUNGARY)

2006 - 2009 (3 years)

TOURISM AGENCY ASSISTANT • 2004 • KOTK (BUDAPEST, HUNGARY)

2002 - 2004 (2 years)

Pätevyydet

INTERMEDIATE LEVEL APPRENTICESHIP IN AVIATION OPERATIONS ON THE GROUND - Level 2 Diploma (2015)

Locomotivation Ltd

Finished apprenticeship in aviation on the ground services.

MATHEMATICS SKILLS - Level 1 Diploma (2015)

Locomotivation Ltd

Mathematics exam - Level 1 done

Todistukset

  • US English Level 1
    90%

Varmennukset

  • Facebook yhdistetty
  • Suositeltu freelancer
  • Maksutapa varmennettu
  • Puhelin varmennettu
  • Henkilöllisyys varmennettu
  • Sähköposti varmennettu

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