Lalit

• Troubleshooting problems logged by the client users in day-to-day Operations. • Generating reports in HP Open view Service centre. • To provide level one support for LAN infrastructure, Servers, Desktops and Laptops including the communication of complex problems to appropriate second and third line support teams/ software teams /vendors in a timely and efficient manner and according to agreed service levels, standards and procedures. • Monitor and progress all assigned calls and as appropriate follow escalation procedures for problem resolutions that are not progressing satisfactorily. • System administration expertise in Windows 2000, 2003, Vista & XP Prof Desktop and Servers. • Create and manage shared folders/files in file server. This includes providing shared folder permissions and security. • Managing and Troubleshooting of Network Printers, Print Queues & Print Services. • Exposure in server level back up and tape management day to day LOD Activity. • Installing & Configuring Microsoft Outlook. • Managing the users in the Active directory. • Creating the group policy object according to the company policy. • Checking the health of the server in data center on weekly basis. • Managing the printers through Print server. • Taking the Incremental backup on daily basis. • Installation of VNC, wireless configuration. • Installation of IPSEC and configuration. • Installing & Configuring Microsoft Outlook. • Troubleshooting of desktop related issue. • Installation of Active Directory Services in w3k • Creating ou (organization unit) in domain. • Installation of DHCP server • Installation of DNS server. • Installation of Remote desktop services at user end. • Installed the O.S .Like XP & Win 2003. • Installing software’s specified by the customer such as MS Office, Acrobat Reader, Anti-virus software (MacAfee), and updating latest Anti-virus patches. • Installing VPN onto Client Computers (with confirmation) • Enabling/correcting Wireless Connectivity on Laptops • Moving User Profiles from one site to another site.