Employee Tracking - Customer Rescue Database
This database was created for the contact centre environment. The contact centre in question serves a UK groceries online shopping service. It's an inbound call centre. When customer call in, they're prompted to complete a survey after a call. If the survey is negative, a specialised team of employees gathers the information and attempts to rekindle the relationship with the customer. Information like customer details, reason for complaint, employee investigation findings, goodwill issued, return shopping etc... needs to be tracked. This database was required to allow a small team of 7 people to access and add information to the database. Level management would then be able to report on the information to provide operational information like the number of customers converted, employee productivity etc...
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Hi everyone! I'm a fresh and enthusiastic developer. I dabble in a bit of everything but I shine in HTML, CSS, PHP, jQuery, Javascript, HTML5, Ajax, MySQL, SQL and Microsoft Access. Nothing is too small for me. Quality output is my greatest goal. Every night I dream of reforming the digital world with quality work instead of choppy rush jobs. The bigger the challenge the better my results.
