Krystle P.

 *Opened highest grossing store in T-Mobile history as well as a third location in the mall resulting in a store, a kiosk, and a cart to manage.  *Coached and developed staff resulting in the placement of over 25 members into leadership positions.  *Served as district recruiter to find and train new talent and organize events as needed.  *Surpassed revenue goals in four consecutive quarters.  *Reduced and controlled expenses by implementing new inventory control process to reduce waste.  *Presented Quarterly Business Reviews on performance to executive management team.  *Developed a new district sales ranking system to improve accuracy that was eventually adopted and used throughout every district in Florida.  *Increased employee retention by transferring current employees to high volume locations.

Coached and developed future leaders as well as managed the sales team.  * Oversaw the market ranking report and created enhancements for retail finance report.  * Gathered metrics and developed accessory chart to display sales reps goals vs. actual which has contributed to the increase in the store average of over $20 per kit each month.  * Created New Referral Log to ease the tracking process for reps and managers.  * Assisted with the improvement of store's equipment protection adoption rate from 15% to above 30% as well as the ARPU from $10 to over $16.  * Helped open new T-Mobile Store that within the first year became the top grossing store in the market.  * Maintained operations of the store each time the RSM was absent.  * Coached and Developed RSR's that not only lead market in gross sales, but in all metrics across the board.

Managed and made executive decisions for the sales team, working alongside management to ensure seamless operations of the store.  * Coached and trained sales reps on sales objectives, performance, and operational adherence.  * Maintained and exceeded monthly quotas by consistently breaking records.  * Consistently in the top five ranking in the market for sales.  * Managed store for over a month during RSM transition while still exceeding individual sales quota.  * Collaborated with teammates to improve store's VOC scores and became top in the Market.  * Assisted Millenia Mall Team lead the Market in percent to quota.

Managed and asserted executive decisions for the sales team.  * Developed department planogram and visual store presentations.  * Trained new employees to assist in high ticket sales of audio and video products.  * Served as member of Big Screen Elite Team.