Käyttäjän kriziaangeles profiilikuva
Jäsen alkaen 3. kesäkuuta 2013
0 Suositukset


Online-tilassa Offline-tilassa
* Project Manager * Virtual Assistant * ConnectWise Expert
$85 USD/hr
0 arvostelua
  • N/ASuoritetut työtehtävät
  • N/ABudjetin mukaisesti
  • N/AAjallaan
  • N/AUudelleenpalkkaamisaste


Viimeaikaiset arvostelut

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Project Manager

May 2013

Managed a team of 7 in house technical engineers and contractors to deliver IT projects to medium sized businesses located in California. Successfully managed and completed IT Projects such as phone system (VOIP, SIP trunk, analog & fax) transition and move, new IT Infrastructure deployment and existing IT infrastructure move, industry specific software product transition, and other major IT related projects for a number of small to medium sized businesses.

Senior Contract Administrator

May 2010 - Apr 2013 (2 years)

Managed printing supplies and services contracts for VAR (Value Added Resellers)

Account Manager / Sales Representative

Oct 2007 - Apr 2010 (2 years)

- Interacts with VAR (Value Added Resellers) via sales calls, emails or instant messaging. \n- Builds and maintains business relationship with the resellers in the customer base.\n- Attends to resellers' requests for RFQ's.\n- Negotiates pricing while keeping in mind that the company is profitable in every business / sales deal. \n- Ensures on passing or exceeding KPI, especially sales revenue and margin. \n

Team Captain / Leader

Nov 2006 - Jun 2007 (7 months)

- Leads and manages a team of agents to meet / exceed requirements in operations.\n- Conducts performance management, provides support and assistance to agents and toe the account, provides development feedback and on going training to agents based on call monitoring. \n- Responsibilities include interviewing, hiring and training, planning assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Handles escalations and directly

Customer Interaction Associate

Aug 2005 - Nov 2006 (1 year)

- Receives calls from TELUS phone line customers and ensures to pass all KPI. \n- Consistent Team Top Performer \n- Became team captain / manager OIC during this time\n- One of LEAD (Leadership Effectiveness and Development Program) Batch 1. \n


Bachelor of Science in Information and Technology

2008 - 2012 (4 years)


Leadership Training (2007)

TELUS International




  • US English Level 1


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