I am an enthusiastic Data Entry Expert /Virtual Assistant I have extensive knowledge of MS programs such as Excel, Access, Word and Presentation. I do file conversion of all types such as PDF to Word/PDF to Excel image and scan document to text. Expert in Lead Generation and Web Scraper. I can work on most data entry services with precision and accuracy and I am also comfortable on typing a high volume of information into a database all day. Good in Handling customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Manage a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).