-First point of contact for incoming tickets from customers -Supports XML data pushes -Answers queries related to parsing the received data and how-to questions relating to the services provided or to the rules of any of the 60 sports included. -Ensures timely response according to Contract SLA

• Communication with customers (by phone or email) • Identify and resolve Customers’ request, problem or incident using the relevant knowledge base tools and other technical resources • Escalating calls that cannot be resolved locally • Present a positive, effective and flexible contribution to achieving team targets and objectives • Protect confidential and sensitive information and materials • Collaborate with other team members to provide high quality support