Keri N.

I have been working for the last 3 years for a well known poker affiliate company specialising in high quality customer support and retention. I am a highly passionate individual who takes great care in her work and loves the challenge of problem solving and turning an unhappy customer around. I am very organised and happy to adapt when needed, always looking to expand my knowledge in different areas and learn new skills. Experience: - Providing high quality customer service through Email, Skype, Live chat, Facebook, Whatsapp and Forums for 6 well known poker affiliate websites - Retaining customers, affiliates and partners through careful personal communication and long term relationship building - Converting support issues into sales - Assisting in executing campaigns and promotional content - Building communities across websites through continual interaction - Some experience in social media, promoting brands through Facebook, Twitter and Youtube