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Matching Operations AgentAug 2017 - Sep 2018 (1 year)
I was working for Kindly Care for more than a year. I was a matching operations agent. I used to get incoming calls and also I was an outbound agent sometimes. I was mainly an inbound agent, I provided different information about our client's requirements, condition and health concerns as well as the rate, schedule and other details, if the Caregiver was a good fit for our client we used to schedule an interview directly at the client's house directly with the family.
Chat Support Tech specialistOct 2016 - Apr 2017 (6 months)
I was part of the customer service and tech support for Netflix team via chat. I worked graveyard and I used to provide customer service and some tech support to all customers all around the world, people who were English speakers. I gave information about the catalog available in the customer's region, Netflix details and also payments options and monthly rate.
Customer Service SpecialistJan 2010 - Feb 2012 (2 years)
I provided customer service for big companies that had purchased Microsoft Licenses in high volume. I took all type of inbound calls with different inquiries about Microsoft products. The service provided was more professional and technical since we were dealing with important clients not home users.
Customer Service and Collection repDec 2006 - Sep 2008 (1 year)
I used to provide customer service, collect some debts and also sales. Inbound calls about client's financial account, debit and credit cards. Explained statements , fees and monthly payments. Also information about interest rates and more financial information.
International Business2002 - 2007 (5 years)
Tourism and Hospitalization Degree (2007)UANL FACPYAP
I was specialized in this theme at the end of my bachelor's degree.
Exportation and Importation Certification (2007)UANL. FACPYAP
I got a diploma in the IMPO/EXPO took a certification for one year.