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$2 USD / Hour
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India (4:54 AM)
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Joined on November 15, 2009
$2 USD / Hour
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• Experience in handling and support of Video Conferencing Apps. • Handling and Managing the Customer Field Escalations • Working on product based on SIP/VOIP to support the escalations on Tier-4 Level • Troubleshooting and Ownership to the Level-4 support for Customer Escalations • Worked collectively with QA and Dev and with Level 1 to 3 support to deliver the resolution. • Debug and Test to provide the RCA to customer according to deadlines and customer SLA.
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