Towhid H.

Employer: BanglalinkTM Department: Sales Support. Job duration: 3rd Feb 2008 to till. Responsibility: § Interfacing with ZSM about I’top-up issues. § Configure I’top-up SIM. § Migration I’top-up SIM. § Communication to other concern department. § Dealer daily, monthly balance reporting. Employer: WorldTel Bd. Ltd. Designation: Executive, Operation & Customer Relation. Job duration: 1st Oct 2006 to 31st Dec 2007. Responsibility: § Generate new strategy for customer relationship. § Development existing projects and follow up. § Maintain workforce management. Quality assurance. § Maintain regular and monthly expenses § Reporting. Employer: GrameenPhone Ltd. Division: Customer Management Division Designation: Customer Manager Department: Planning & Implementation Job duration: 21 Dec 2005 to 11 Sep 2006. Responsibility: § Managing any new launched project & products. § Interfacing with IT division. § Generate new strategy for customer retention & win-back. § Arranging new campaigns related to customers positive experience. § Accelerate automation of the concern division. § Maintaining daily working updates of all units of CMD. § Implementation of new selected ideas, delivered by the employees. § Analysis and implementation of VAS Achievements: § Team leader of ‘Grahok Katha’ in about 40 districts. § Launching CIMS (Customer Insight Management Tool) V.3 § Awareness campaign of ‘GP World’- a new WAP site of Grameen Phone. § Successful completion of (Tools) ü E-mail database ü Scratch card validity check ü Web recharge by SMS ü Network MAP (Use to Identify all customer service center) ü Adjustment scanning tools Department: Customer Demographic Management Job duration: 11 Sep 2005 to 20 Dec 2006. Responsibility: • Activated new postpaid line, bar, unbar, friends & family activation, P1, P2 activation, Migration, Reconnection, QC, Reporting etc.