Contract for short projects with Royal Statistical Society, Oct 2012 to Jan 2013 and April 2013 to date. Freelance writing and audio projects. Contract with architecture practice to develop specialist services including website.

Managed performance, communications, procurement, benchmarking, recruitment and staff professional development for London Local Authority, ICT service. Part of the senior management board, my team included a Contracts Manager and Service Level Manager.

Acting position (following competitive interview) for management colleague on maternity leave. Responsible for 18 posts and induction programme for new postholders following ICT service restructure in 2008. Posts included Business Relationship Managers, Business Analysts and Project Managers.

In charge of transformation programme for 100+ ICT staff as part of a major service review and restructure, working directly to Head of Service. As well as project managing all HR and ICT input, I personally designed and introduced the ICT department's first Induction Programme and Career Grade Progression Scheme.

Championed the introduction of ITIL service management best practice framework. Delivered the annual ICT service plan, setting strategic/operational objectives and targets. Responsible for benchmarking ICT services and service improvement plans. Managed comprehensive ICT staff professional development plan. Facilitated the corporate achievement of IiP (Investors in People) Level 2. Internal assessor of the Children's Services Directorate.

Managed professional ICT training and consultancy service for c.5000 Council staff and Members. Managed team of in-house and external trainers, training contracts and training accommodation. Introduced e-Learning to the Council. Facilitator for EFQM (European Foundation for Quality Management) Excellence Model for continuous improvement via self-assessment. Co-ordinator/facilitator for IiP (Investors in People).

Trainer for IBM AS/400 line of business applications, courses designed and delivered to Council staff. Coached junior trainers and managed consultants and junior trainers on training projects. Managed contracts with external training providers.