EXPLORE


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$10 USD / Hour
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United States (9:28 PM)
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Joined on October 17, 2006
$10 USD / Hour
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I have 3+ years of experience as a Project Coordinator plus several years of experience in Customer Service and Help Desk Support (including online, over the phone, chat and email). I also have a wealth of experience using Microsoft Office, Outlook, and recently, using Google Drive to manage and share Sheet information for projects. I have a friendly, professional demeanor and I am very patient when working with customers or clients. I am an experienced multitask-er, allowing me to take on several responsibilities at once. I look forward to providing my skills to help you provide excellent customer support or any additional projects for which you may need assistance.
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Experience
Project Coordinator
Aug, 2011 - Mar, 2015
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3 years, 7 months
FieldSolutions
Aug, 2011 - Mar, 2015
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3 years, 7 months
• Supported 5-6 teams and 35+ clients in filling assignments and meeting expectations. • Recognized by several clients for efficient management of their accounts. • Resolved issues promptly via emails or messages.
Aug, 2011 - Mar, 2015
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3 years, 7 months
Customer Technical Support
May, 2007 - Sep, 2011
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4 years, 4 months
Catalina Marketing via Today’s Staffing
May, 2007 - Sep, 2011
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4 years, 4 months
• Guided store staff through troubleshooting steps to resolve equipment issues. • Scheduled technicians to go to the store if the problem(s) could not be resolved over the phone • Summoned back several times for contract work after company layoff.
May, 2007 - Sep, 2011
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4 years, 4 months
Customer Support Specialist 1
Jul, 2004 - Oct, 2006
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2 years, 3 months
Brighthouse Networks
Jul, 2004 - Oct, 2006
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2 years, 3 months
• Cited by multiple customers for effectively troubleshooting their technical issues. • Acquired skill in dealing with challenging customers to efficiently deal with their problems,
Jul, 2004 - Oct, 2006
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2 years, 3 months
Education
St. Petersburg College
1997 - 1999
•
2 years
A.S. Telecommunications Engineering Technologies

United States
1997 - 1999
•
2 years
Qualifications
A+ Certification
2010
COMPTIA
Entry-level computer certification for PC computer service technicians. The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.
2010
Certifications
F
Foundation vWorker Member
Verifications