EXPLORE

Customer Support Data Entry Freelance Research Troubleshooting
Profile cover photo
User Avatar

Jeffrey L.

@jonesylj

0.0
0

0.0

0.0

0%

Dedicated work at home professional with a wide range of experience and skills.

$10 USD / Hour

Flag of

United States (9:28 PM)

Joined on October 17, 2006

$10 USD / Hour

I have 3+ years of experience as a Project Coordinator plus several years of experience in Customer Service and Help Desk Support (including online, over the phone, chat and email). I also have a wealth of experience using Microsoft Office, Outlook, and recently, using Google Drive to manage and share Sheet information for projects. I have a friendly, professional demeanor and I am very patient when working with customers or clients. I am an experienced multitask-er, allowing me to take on several responsibilities at once. I look forward to providing my skills to help you provide excellent customer support or any additional projects for which you may need assistance.

0.0 · 0 Reviews
Reviews

No reviews to see here!

Experience

Project Coordinator

Aug, 2011 - Mar, 2015

3 years, 7 months

FieldSolutions

Aug, 2011 - Mar, 2015

3 years, 7 months

• Supported 5-6 teams and 35+ clients in filling assignments and meeting expectations. • Recognized by several clients for efficient management of their accounts. • Resolved issues promptly via emails or messages.

Aug, 2011 - Mar, 2015

3 years, 7 months

Customer Technical Support

May, 2007 - Sep, 2011

4 years, 4 months

Catalina Marketing via Today’s Staffing

May, 2007 - Sep, 2011

4 years, 4 months

• Guided store staff through troubleshooting steps to resolve equipment issues. • Scheduled technicians to go to the store if the problem(s) could not be resolved over the phone • Summoned back several times for contract work after company layoff.

May, 2007 - Sep, 2011

4 years, 4 months

Customer Support Specialist 1

Jul, 2004 - Oct, 2006

2 years, 3 months

Brighthouse Networks

Jul, 2004 - Oct, 2006

2 years, 3 months

• Cited by multiple customers for effectively troubleshooting their technical issues. • Acquired skill in dealing with challenging customers to efficiently deal with their problems,

Jul, 2004 - Oct, 2006

2 years, 3 months

Education

St. Petersburg College

1997 - 1999

2 years

A.S. Telecommunications Engineering Technologies

Flag of

United States

1997 - 1999

2 years

Qualifications

A+ Certification

2010

COMPTIA

Entry-level computer certification for PC computer service technicians. The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.

2010

Certifications

F

Foundation vWorker Member

Verifications

Registered Users

Total Jobs Posted

Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)

Copyright © 2025 Freelancer Technology Pty Limited (ACN 142 189 759)