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EXPLORE
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$10 USD / Hour
・
Philippines (9:27 AM)
・
Joined on May 12, 2010
$10 USD / Hour
・
A Computer Science graduate who has a passion for communication. I have been in the call center industry for 5 years handling both customer service and technical support. I always do my task with accuracy and dedication and completing it on time always results to utmost satisfaction.
No reviews to see here!
Experience
First State Bank and Trust
Nov, 2016 - Present
•
9 years, 8 months
Fraud Analyst
Aug, 2019 - Present
•
6 years, 11 months
process disputes for unauthorized, fraud and non-fraud transactions call merchants to gather information about the charge or charges on customer's account keep customer posted with their dispute status thru phone, email or mail
Electronic Banking Associate
May, 2017 - Jul, 2019
•
2 years, 2 months
convert teller transactions electronically assist customers with their online banking account balance atm and answer phone calls
Teller
Nov, 2016 - May, 2017
•
6 months
accepts and process daily customer transactions like withdrawal and deposits. post transactions accurately balance drawers at the end of business day.
Nov, 2016 - Present
•
9 years, 8 months
Customer Sales and Services
Aug, 2010 - Jul, 2014
•
3 years, 11 months
Convergys Philippines
Aug, 2010 - Jul, 2014
•
3 years, 11 months
- Answer incoming calls from Amazon.com customers about the status of their orders, process all disputes, replacements and refund requests in a professional manner. - subject matter expert who provides direct support among new hires for both Amazon.com retail and Kindle representatives - a seasonal quality analyst who evaluates each calls answered by both retail and Kindle support representatives.
Aug, 2010 - Jul, 2014
•
3 years, 11 months
Technical Support
Apr, 2008 - Nov, 2010
•
2 years, 7 months
Sykes Enterprises
Apr, 2008 - Nov, 2010
•
2 years, 7 months
- Answer incoming calls from customers who have problems or issues with their Antivirus Software (TrendMicro). - Answer all calls with utmost satisfaction - Up sells additional services that the company offers
Apr, 2008 - Nov, 2010
•
2 years, 7 months
Education
University of the Philippines
2004 - 2010
•
6 years
BS Computer Science
Philippines
2004 - 2010
•
6 years
Certifications
F
Foundation vWorker Member
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