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EXPLORE
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$15 USD / Hour
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United States (8:52 AM)
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Joined on August 17, 2012
$15 USD / Hour
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My objective is to find projects that simultaneously allows me to demonstrate my current skills while inspiring me to learn something new as often as possible. I enjoy the challenge of solving problems on the fly, and I value opportunities that allow me to think on my feet. Beyond looking for projects, I look for challenges. I love the I.T. industry, and it is my desire to keep up with, and be a part of, its growth and development.
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Experience
Help Desk Specialist
May, 2012 - Present
•
14 years
Carr Business Systems
May, 2012 - Present
•
14 years
Hired on with Carr as a Help Desk Specialist, where I provided remote assistance to customers holding service agreements for our equipment. - Answered and performed initial triage on customer calls. - Dispatched calls to appropriate field technicians when applicable. - Escalated tickets to Level II when applicable. - Supported multiple models of Xerox, Konica, HP, Cannon, and Ricoh printers. - Configured scanning via SMB, FTP, and SMTP protocols. - Utilized both GoToAssist and Join.me (by LogMeIn) t
May, 2012 - Present
•
14 years
Help Desk Technician
Jun, 2008 - May, 2012
•
3 years, 11 months
First Council Casino
Jun, 2008 - May, 2012
•
3 years, 11 months
After three years in the Electronic Games department as a Supervisor, I was offered a transfer to I.T., where I worked as a Help Desk Technician. - Made daily checks and reports regarding the health of our network and related computer systems. - Performed preventative maintenance on our workstations, telephones, printers, and other peripherals. - Ran cables and installed jacks and switches. - Answered any and all questions regarding our network and computer systems and provided a solution if it was wi
Jun, 2008 - May, 2012
•
3 years, 11 months
Education
Cowley College
2007 - 2011
•
4 years
A.A. in Computer Information Science
United States
2007 - 2011
•
4 years
Verifications
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