Support development organizations within Cisco. -Work directly with customers and Cisco TAC to resolve field issues -Create bugs on defects found in the field or in the lab -Work with developers to assist with resolving bugs -Provide training to the Cisco TAC for new products and new product versions. -Document troubleshooting methodologies -Document known issues -Document implementation guides -Develop software tools to resolve complex issues and to assist in troubleshooting complex architectures.

On site engineer. Travel to customer locations to provide support and solutions. -Integrated complex digital video solutions (DBDS) -Integrated video on demand solutions (VOD, DSMCC) -Integrated disaster recovery and network backup solutions for settop controllers (DNCS) -Created custom perl and unix shell scripts -Created complex SQL queries on Informix and Oracle databases -Configured and maintained enterprise Sun Solaris Servers -Configuration and Troubleshooting of a Video Distribution Net