EXPLORE


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$5 USD / Hour
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Philippines (12:40 PM)
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Joined on June 28, 2008
$5 USD / Hour
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A former Elite Technical Support Respresentative for an Antivirus Account - Premium Services. We handle incoming and outgoing chat and voice calls to provide premium support for the customer. I also handle client escalations cases and uses advance MS Excel/MS Word/MS Powerpoint skills to generate reports for decision-making. Head of Research and Development Team regarding new remediation steps for new and unknown threats. Works for 3 years in the government as an Admin. Aide and a Civil Service examination passer. I have 5 years experience in the academe as a Computer Instructor. A part-time Computer Software Programmer and created more than 10 systems from Point of Sales, Inventory System, Enrollment System etc. Web Developer/Designer and uses Joomla 3.2. Hosted a YouTube channel teaching programming in Visual Basic 6.0. [login to view URL] .
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Experience
Elite Technical Support Representative
Dec, 2012 - Dec, 2013
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1 year
Sutherland Global Sevices
Dec, 2012 - Dec, 2013
•
1 year
Elite Technical Support Representative for an Antivirus Account - Premium Services. Handles Inbound and Outbound calls and take remote access on customer's computer to remediate computer issues, especially computer virus related issues like Ransomware, annoying Pop-ups and Search Redirections issues. Lead in client's special project and escalations (BBB cases). Generates report for decision-making and reseaches new remediation steps for new or unknown threats.
Dec, 2012 - Dec, 2013
•
1 year
Education
BS> Computer Science
2010 - 2012
•
2 years

Philippines
2010 - 2012
•
2 years
Qualifications
Platinum Awards - People
2013
Sutherland Global Services
Employee of the Month - August 2013
2013
Certifications
F
Foundation vWorker Member
Verifications