Jason A.

A former Elite Technical Support Respresentative for an Antivirus Account - Premium Services. We handle incoming and outgoing chat and voice calls to provide premium support for the customer. I also handle client escalations cases and uses advance MS Excel/MS Word/MS Powerpoint skills to generate reports for decision-making. Head of Research and Development Team regarding new remediation steps for new and unknown threats. Works for 3 years in the government as an Admin. Aide and a Civil Service examination passer. I have 5 years experience in the academe as a Computer Instructor. A part-time Computer Software Programmer and created more than 10 systems from Point of Sales, Inventory System, Enrollment System etc. Web Developer/Designer and uses Joomla 3.2. Hosted a YouTube channel teaching programming in Visual Basic 6.0. [login to view URL] .