## BIO
Professional Experience Verizon Information Services Coppell, TX May 04 – Present Security Administrator · PeopleSoft Security Administrator in CRM 8.4/8.8/8.9 and Portal 8.4 ENSCO International Dallas, TX Aug 01 – April 04 Application Specialist · PeopleSoft Security Administrator in HCM 8.8, FSC 8.4 EPM 8.4/8.8, CRM 8.4/8.8 · PeopleSoft Workflow Administrator in FSC and HCM · PeopleSoft Enterprise Portal Administrator · Intranet Webmaster · Documented all Sarbanes-Oxley requirements and procedures for PeopleSoft · Supported Internal Corporate Software such as InfoTech, Trancentive and LoStab · Assisted Network Administrator with Exchange Server · Supported Corporate Office with telephone and desk-side technical support for all Hardware, Software, and OS issues TEXAS INSTRUMENTS, INC. Plano, TX Jun 97 – Jun 01 System Support Analyst · Instrumental in creating and maintaining High Impact Support Procedures resulting in overall downtime decrease by over 60%. · Exceeded Company Standards of 70% First Call Resolution · System Administrator for NT, SAP, TEDS, IMS and other security-level software · Supported Internal Corporate Software such as SAP, CyberSafe and Remedy · Supported Multi-level software such as Microsoft Word, Excel, PowerPoint, Access, Outlook, Internet Explorer, Netscape and FrontPage · Supported Microsoft Operating Systems: Windows 2000, NT, 98, 95, and 3.x · Extensive knowledge in PC hardware and software installation, configuration, diagnosis and troubleshooting STREAM INTERNATIONAL Dallas, TX Feb 96 – Jun 97 Software Support Representative · Headed new department in Quality Assurance and Warranty related issues. · Created all support procedures for Quality/Warranty Department · Trained Employees in Quality/Warranty Procedures, Operating System Support and System Specific Software · Acted as direct liaison between customer and Corporate Office. · Diagnosed and corrected hardware and software issues ADDISON U-HAUL CENTER Carrollton, TX Jun 93 – Jan 96 General Manager · Managed and Operated U-Haul Rental Center to include truck and trailer rentals, hitch installation, implementing and managing 1284 self-storage rooms and sales of moving related items. · Was in Top 5 Centers in the US for 3 consecutive months. · Interviewed, hired and trained all employees. · Supervised and managed 5 full-time and up to 4 part-time employees, scheduled work hours, resolved conflicts, determined salaries. · Instrumental in opening and operating new business. · Maintained inventory control of all resale, repair and rental items. · Handled all customer complaints within required 24-hour period. · Consistently met or exceeded all rental transaction and sales goals.
## Area of Expertise
Technical Summary Languages COBOL,PL/SQL, C, C++, HTML, ASP, VB, Flash Software PeopleSoft Human Capital Management 8.8, PeopleSoft Financials/Supply Chain 8.4, PeopleSoft Enterprise Portal 8.4 and 8.8, PeopleSoft Customer Relationship Management 8.4 and 8.8, Application Designer, MSSQL, Oracle, Windows 2000, Windows NT, Windows 98/95, Outlook/Exchange, MS Office Suite, FrontPage, Internet Explorer, Netscape, Dreamweaver, Flash Administration PeopleSoft Security, PeopleSoft Portal, PeopleSoft Workflow, Microsoft Exchange Server, NT, LAN/WAN, File and Print Server Hardware System Boards, Modems, Hard Drive, Floppy Drive, CD-ROM, Printers, Scanners, and Monitors