Ian M.

Interested in utilising my skills in Salesforce Administration and CRM to assist Non Profit organisations. I am a Donor Systems Manager/Service Delivery Manager/Support Manager in developing and supporting Customer Relationship Management (CRM) systems, Donor Management systems, and Business Intelligence Reporting systems for charities, sales and call centre environments including Salesforce with the Non Profit Success Pack (NPSP), Siebel, Oracle database administration, Business Intelligence reporting and managing local and regional CRM IT support teams. Proven track record in incident management, problem management and escalation management using ITIL principles. History of implementing and managing productivity improvements within CRM IT support teams. Successful at implementing processes with measurable KPI improvements.