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Customer Support Data Entry Excel Powerpoint Virtual Assistant
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Harish R.

@hrajan

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Experienced Middle Level Management Executive.

$4 USD / Hour

Flag of

India (6:24 AM)

Joined on November 14, 2009

$4 USD / Hour

I HAVE OVER 10 YEARS OF EXPERIENCE IN MID LEVEL MANAGEMENT. MY AREA OF EXPERTISE INCLUDES THE FOLLOWING, IN THE FINANCIAL, BANKING AND AIRLINE SECTORS. FINANCIAL MANAGEMENT Activities relating to general accounting, payables, receivables, invoicing, billing, budgeting, cost tracking, cost reduction, resource utilization, credit car fraud, bank dealings, etc. CLIENT RELATIONSHIP MANAGEMENT Implementing systems for providing excellent customer service, management of personnel, resolving issues, and grievances. I have specific experience in the Airline industry with regard to customer support. VENDOR MANAGEMENT Activities relating vendor contracts, billing, invoices, etc.

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Experience

Thomson Reuters

Oct, 2007 - Present

18 years, 9 months

Business Process Analyst

Feb, 2011 - Present

15 years, 5 months

My duties, tasks, responsibilities can be categorized into: (a) Financial Management (b) Reporting Activities (c) Vendor Management (d) Customer Relationship Management Financial Management o Budgeting and Budget verification - To allocate the budget fixed by the finance team to all the internal services departments and make sure that the expenses should not overshoot the budget value. Each quarter a report should be prepared explaining the trend analysis. o Cost Tracking - To make sure all cos

Process Developer

Apr, 2010 - Jan, 2011

9 months

Accounts Payable Functions: o Use Oracle AP and SAP system to ascertain history of supplier and notes relating to work in progress with respect to query resolution for specific suppliers & Assist and/or perform supplier statement reconciliations. o To audit the invoice received for payment is appropriate to pay or not. o To ensure that invoice contains all the required information to make payment to vendors. Else, I have to inform my team members to contact vendor asking for the proper invoice copy

Senior Customer Service Representative

Oct, 2007 - Mar, 2010

2 years, 5 months

Accounts Payable o Use Oracle AP and SAP system to ascertain history of supplier and notes relating to work in progress with respect to query resolution for specific suppliers & Assist and/or perform supplier statement reconciliations. o To audit the invoice received for payment is appropriate to pay or not. o To ensure that invoice contains all the required information to make payment to vendors. Else, I have to inform my team members to contact vendor asking for the proper invoice copy with all

Oct, 2007 - Present

18 years, 9 months

Reuters India Pvt Ltd

Nov, 2006 - Sep, 2007

10 months

Bangalore

Nov, 2006 - Sep, 2007

10 months

Accounts Payable Functions o Use Oracle AP and SAP system to ascertain history of supplier and notes relating to work in progress with respect to query resolution for specific suppliers & Assist and/or perform supplier statement reconciliations. o To audit the invoice received for payment is appropriate to pay or not. o To ensure that invoice contains all the required information to make payment to vendors. Else, I have to inform my team members to contact vendor asking for the proper invoice cop

Nov, 2006 - Sep, 2007

10 months

Accounts Payable Functions o Use Oracle AP and SAP system to ascertain history of supplier and notes relating to work in progress with respect to query resolution for specific suppliers & Assist and/or perform supplier statement reconciliations. o To

Oct, 2005 - Nov, 2006

1 year, 1 month

Accounts Payable Functions o Use Oracle AP and SAP system to ascertain history of supplier and notes relating to work in progress with respect to query resolution for specific suppliers & Assist and/or perform supplier statement reconciliations. o To

Oct, 2005 - Nov, 2006

1 year, 1 month

My responsibilities were: o Responsible in doing check-in for passengers o Responsible in Post flight work such as ATSR Closure, Handling Rush Bags and Lost Baggage queries o Responsible in handling DNB's and giving alternative solutions for them o Responsible in record management. o Coordinating with different hotels to avail corporate rates for the airline. o Ensuring the correct implementation of security procedures at the airport. o Co-coordinating with different agencies at the airport

Oct, 2005 - Nov, 2006

1 year, 1 month

Education

MBA

2010 - 2011

1 year

Flag of

Belgium

2010 - 2011

1 year

B.COM

1996 - 1999

3 years

Flag of

India

1996 - 1999

3 years

Qualifications

ITIL V3

2012

ISEB

ITIL is the most widely accepted approach to IT service management. ITIL provides a cohesive set of best practices, drawn from public and private sectors, internationally.

2012

Publications

NONE

NONE

NONE

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