Käyttäjän gladisnjamiu profiilikuva
@gladisnjamiu
Maan Kenya lippu Nairobi, Kenya
Jäsen alkaen 24. heinäkuuta 2019
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gladisnjamiu

Online-tilassa Offline-tilassa
I have been doing this job for over two years where I was responsible for handling a wide range of incoming calls and face to face meetings with customers. Also in charge of resolving all interactions positively and to the customer's complete satisfaction. Responding appropriately to customer questions and comments. Screening calls, and handling 'wafflers’ and ‘insistent’ callers. Identify gaps in a customer’s records & then collecting information to fill them in the gaps. Assisting customers in making a decision about a product or service to buy. Maintain and updating customer databases.
$20 USD/hr
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  • N/ASuoritetut työtehtävät
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Portfolio

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Kokemus

Customer Service

Jan 2015 - Aug 2017 (2 years)

I have worked in customer service roles (the vast majority of which related to the provision of support for software used in primary care) for over 2 years, including team management. The customer support work of myself and my team saw a reputation being established that was second to none in the primary care software sphere, and which drew much praise from practice staff, ranging from receptionists to senior partners, over an extended period.

Koulutus

Information technology

2012 - 2015 (3 years)

Pätevyydet

Best in content creation (2019)

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I have worked in customer service roles (the vast majority of which related to the provision of support for software used in primary care) for over 3 years, including team management. The customer support work of myself and my team saw a reputation being established that was second to none in the primary care software sphere, and which drew much praise from practice staff, ranging from receptionists to senior partners, over an extended period.

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