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Jäsen alkaen 13. helmikuuta 2004
PROFESSIONAL & PERSONAL SUMMARY * Technical writer and technology trainer with more than 17 years of professional experience on both Windows and Macintosh platforms. * Skilled author and editor with a wide range of technical writing experience including books, articles, training manuals, user guides, reference materials, quick reference guides, computer-based training modules, job aids, and feature articles. * Accomplished presenter able to provide both online and in-person training. * Excellent command of basic web page design and implementation, including HTML and CSS, as well as working with graphics and multimedia. * Strong graphic arts background including traditional typography/layout/design, as well as desktop publishing and design. PROFESSIONAL EXPERIENCE & QUALIFICATIONS ComputerEase, Lansdale, PA (1989 to present) Owner * Provide computer training, consulting, technical writing, and project management. Manage a group of per diem trainers and freelance writers. Develop personal clients, provide technical support, and manage all client relationship activities. Dun & Bradstreet, NYC, NY (1990-1992) Trainer/Developer Provided instructor-led training throughout the United States. Frequent travel (four consecutive full-day training sessions in four different cities). Also provided course development and technical writing services. PTS, King of Prussia, PA (1989-1991) Trainer/Developer Provided instructor-led hands-on computer training for a wide variety of standard and custom software. Also provided course development and technical writing services. Maxwell Training Centers, Norristown, PA (1989-1991) Trainer/Developer Provided instructor-led hands-on computer training for a wide variety of standard and custom software. Also provided course development and technical writing services. ComputerWare, Philadelphia, PA (1988-1989) Trainer Provided instructor-led hands-on computer training for a wide variety of standard and custom software. The Kingswood Group, Ardmore, PA (1984-1988) Typesetting Manager Managed traditional typesetting and proofreading department. Provided typesetting, layout, and design services. Introduced and taught desktop publishing. PUBLISHED BOOKS The Internet Illuminated Skillpath Publications, ISBN 1-57294-042-5, 258 pages Internet Search Techniques Ziff-Davis Publishing, ISBN 1-57294-042-5, 82 pages Computers in Clinical Practice American College of Physicians, ISBN 0-943126-33-9, (chapter contributor) PUBLISHED ONLINE COURSES Element K / Ziff-Davis University / SmartPlanet Internet Search Techniques, 4-week course, developed and taught Front Page 2000, Level 1, 4-week course, developed and taught Front Page 2000, Level 2, 4-week course, developed and taught Powered Inc. (Barnes & Noble University, Dell University, CodeWarrior U, HP University) Quicken Basics, 4-week course, developed and taught Building Your First Web Page, 4-week course, developed and taught Buying a New PC, 4-week course, developed and taught Keeping Your Child Safe in Cyberspace, 4-week course, developed and taught OTHER PUBLICATION EXPERIENCE Sharper Training, Technical Writer and Editor (course development, tips) Evolving from Shrinking Violet to Willow Woman, Book Editor (128 pgs.) ICast / Zinezone, Web Content Editor (research, content provider) , Contributing Writer (reviews, features) Encore Software, Technical Writer and Editor (gaming instructions) The Reporter, Freelance Writer (feature articles) MacViews, Columnist (monthly publication) MacLine, Contributor (quarterly publication) TECHNICAL & SOFT SKILLS EXPERTISE Programs and topics I have taught, written about, and/or used extensively: WINDOWS PLATFORM Windows OS (95 to XP) Microsoft Office* (Word, Excel, PowerPoint, Access, Outlook) MS Publisher Adobe Acrobat/Distiller Quicken* FileMaker Pro Photoshop PageMaker NetMeeting Documentum SnagIt* Windows Messenger Team Folders MACINTOSH PLATFORM Macintosh OS (8 to X) Microsoft Office* (Word, Excel, PowerPoint, Outlook) QuarkXPress* Adobe Acrobat/Distiller Quicken* FileMaker Pro Photoshop PageMaker Extensis BeyondPress ChemDraw* iTunes iMovie iPhoto INTERNET TOPICS HTML Macromedia eLearning Suite (Dreamweaver, Flash, Authorware) America Online* MS Explorer Netscape FrontPage* Cascading Style Sheets Adobe GoLive Search Techniques Netting a Job Online OTHER TOPICS Palm OS* Digital Photography Time Management * Indicates Beta Test Experience PROFESSIONAL ACTIVITIES Speaker, American Society for Journalists and Authors (ASJA), New York City Speaker, Society for Technical Communication (STC), PA and NJ Chapters Speaker, Women’s Referral Network, PA Chapter Speaker, MacShow Philadelphia Member, Bucks County Writers Room PARTIAL CLIENT LIST Aetna/US Healthcare Fred Beans Family of Dealerships ARCO Chemical Merck & Co. (13-year relationship) Aventis / Rhone-Poulenc Rorer Millennium Partners Baltimore Ravens Philadelphia Bar Association Barnes & Noble University Powered, Inc. Bell Atlantic Sharper Training Elan Pharmaceutical SmartPlanet Element K Wyeth-Ayerst Laboratories Encore Software Ziff-Davis Education EDUCATION BA, Communications/Writing, Rowan University 1978-1982 REFERENCES Supplied upon request.
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