ferdymall

EDUCATION Bachelor of Science in Information Technology PROFESSIONAL MEMBERSHIPS AND AFFILIATIONS Registered Information Technology, Philippines Special Order (B) No. 50-464108-52, s. 2004, issued on August 23, 2004 • Over Five Years Total Experience in the field of Information Technology. • Installation, troubleshooting and maintenance of computer operating systems like Win98, Win2000, WinXP, WinVista, Win7. Troubleshooting computer issues for desktop and laptop. Providing network services using LAN, WAN and Wireless. Computer encoding up to 60 words per minute. Providing clear inbound/outbound communication through telephone and/or email technical support and excellent customer service solutions to user pertaining to PC technical problems and Digital Imaging products. Follow through on customer issues that require additional research in order to provide feedback and recommendations for workflow management and peers. Manual and Computerized Printing services for advertising products like banners, sticker, billboard and signages etc. Using adobe illustrator. Providing consistent, high quality and accurate information to the customers and representing our clients to their customers by handling calls promptly. Spoken Languages: English Filipino Computer/Technical Skills: Windows98, Windows 2000, Windows XP, Windows Vista, Windows7 (INTERMEDIATE) Adobe Photoshop CS3 (INTERMEDIATE) Adobe Illustrator CS4 (BASIC) Flash CS3 Professional (BASIC) Flash MX (BASIC) Dreamweaver CS3 (BASIC) MS Office ‘07 (INTERMEDIATE) Wordpress SEO Web Host Management Programming: PHP & MySQL (BASIC) Web Development: HTML (INTERMEDIATE) CSS (BASIC) JAVAScript (BASIC) Training, Courses and Seminars: - 30DC ( [login to view URL] ) - Web Page Development Using ASP AMA Computer College Santiago Campus - Web cast Seminar on WI-FI Technology AMA Computer College Santiago Campus - Team Building AMA Computer College Santiago Campus - Wireless Application Protocol-WAP Site Development AMA Computer College Santiago Campus - Training/Seminar on MS-AGENT AMA Computer College Santiago Campus - 3D GRAPHICS AND ANIMATION St. Paul University, Tuguegarao City - DREAMWEAVER St. Paul University, Tuguegarao City - 1st SPUP-IT Sponsored National I.T. Convention St. Paul University, Tuguegarao City - PLDT Internet Product and Services Philippine Long Distance Telecommunications - “Manufacturing Process” Coca-Cola Bottlers Philippines Inc. Ilagan Plant, Ilagan Isabela - Training and Seminar on AutoCAD LITE 2002 AMA Computer College Santiago Campus - Information Technology Innovations North Star Cable Vision Cauayan City, Isabela - Seminar in Computer Ethics AMA Computer College Santiago Campus - “Computer Aided Design” – Regional E-Link 2002 St. Paul University, Tuguegarao City Work History: Major responsibilities have included: Position: Customer Service Associate – AT&T Uverse Account Company: CONVERGYS PHILIPPINES SERVICES CORPORATION Address: 6795 PBCom Tower, Ayala Avenue, Makati City, Philippines Date: June 01, 2009 – February 10 , 2010 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: • Responsible for representing our clients to their customers by handling calls promptly. • Responsible for interacting with customers to determine their needs. • Responsible for providing consistent, high quality and accurate information to the customers. Position: Technical Support Representative – SONY Account Company: SITEL PHILIPPINES Address: 22F Taipan Place, Emerald Avenue, Ortigas, Pasig City Philippines 1800 Date: July 30, 2007 – May 22,2009 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: • Responsible for providing clear inbound/outbound communication through telephone and/or email technical support and excellent customer service solutions to user pertaining to PC technical problems and Digital Imaging products. • Follow through on customer issues that require additional research in order to provide feedback and recommendations for workflow management and peers. Position: Production/Office Technician Company: BRUSIGN SDN. BHD Address: P.O Box 195, Gadong Post Office, BE3978, Negara Brunei Darussalam Date: August 15, 2006 – March 27, 2007 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: • Responsible for computer troubleshooting, hardware/software installation and maintenance. • Responsible for encoding and printing of invoice, quotation and delivery order. • Responsible for manual and computerized sticker cutting. • Responsible for monitoring all the materials used in the Production Department. • Responsible for production installation like billboard, signage, and other finished advertising projects. Position: Operations Assistant – Shopping Center Management Corporation (SCMC Dep’t.) Company: SM MALL OF ASIA Address: SM Corporate Offices, Bldg. B, 1000 Bay Boulevard, SM Central Business Park, Bay City, Pasay City, Manila Philippines Date: January 21, 2006 – April 24, 2006 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: • Responsible for assisting the Building Administration Officer regarding with the maintenance, safety and security of the Mall. • Responsible for monitoring the operation of constructing tenants. • Responsible for monitoring, encoding and updating records for all telephone line applications. Position: Product Sales Representative Company: PRIMEMOST MARKETING SERVICES Address: G/F Mercedez Bldg. III Pioneer Avenue, General Santos City Philippines Date: January 01, 2006 – December 15, 2006 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: • Responsible for selling and distribution of herbal soap products in Isabela and Cagayan Valley regions. • Responsible for doing product demos and showing of testimonies. Position: Chief Operations in Information Technology Company: ERA ZILLIONAIRE INTERNATIONAL Address: #01 G/F, King George Hotel, Bonifacio Avenue, Victory Norte, Santiago City Philippines Date: June 15, 2003 – June 20, 2005 Reason for Leaving: Resigned Job Description / Duties and Responsibilities: • Responsible for operating the Multi-Level Marketing System for encoding, updating and printing customer records. • Responsible for computer manipulation and troubleshooting. • Responsible for computer hardware and software installation and maintenance. • Responsible for internet surfing, network services and simple graphic designing. Personal: Married Citizenship: Filipino Character References: Available upon request