Käyttäjän fdeleu profiilikuva
@fdeleu
Maan Argentina lippu Córdoba, Argentina
Jäsen alkaen 28. toukokuuta 2019
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fdeleu

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I have been working as an IT for over 12 years now, specialized in Customer Support. I was part of the same team for 10 years in charge of talking to our customers, providing training, solving technical issues (using remote desktop tools most of the times). I had the opportunity to travel to different countries, meet other cultures and work hand to hand with customers and providers from all around the world. The past 2 years I've been performing as a regional IT for all of the Latino subsidiaries in the international group Roullier.
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  • N/ASuoritetut työtehtävät
  • N/ABudjetin mukaisesti
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  • N/AUudelleenpalkkaamisaste

Portfolio

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Kokemus

Regional IT Support

Jun 2017

IT Support for all the company’s subsidiaries in Latin America; Argentina, Chile, Paraguay, Uruguay and Colombia. SAP Business One administrator SQL DBA Project Manager for the Office 365 implementation Technical Support for all users On call support service 24/7

Customer Support Supervisor

Apr 2007 - May 2017 (10 years)

Communicating with our clients via email, chats and calls. Networking: Planning and deploying high density wireless networks. Expert in setting up sites with access points from Ubiquiti, Aruba and CISCO. Trips abroad (Mexico, United States, Brasil and Oman) to deploy company's products. Off-schedule on call service. Answering calls and chats for emergency cases, 24/7 help desk call service.

Koulutus

Systems Engineer

2006 - 2019 (13 years)

Pätevyydet

Wireless Networks' Security (2010)

Acknowledge of wireless’ network components, wireless set up and the use of tests tools – (PuntoNet Soluciones)

20461D - Querying Microsoft SQL Server (2018)

Technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2014. This course is the foundation for all SQL Server-related disciplines; namely, Database Administration, Database Development and Business Intelligence (Netec

SAP BUSINESS ONE (2017)

Configuration and Implementation of the software in your company. (Axigma)

CAE (Certificate in Advanced English) (2006)

Certificate in Advanced English (Cambridge)

FCE (First Certificate in English) (2005)

First Certificate Exam (Cambridge)

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