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EXPLORE
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$3 USD / Hour
・
India (6:19 PM)
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Joined on August 14, 2012
$3 USD / Hour
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Hi All, I am a B. Com. graduate and have a five years work experience in BPO industry. I have a good knowledge of Micro Soft Excel, Word and Power Point.
No reviews to see here!
Experience
Sr. Executive
May, 2012 - Present
•
14 years
IITL NIMBUS
May, 2012 - Present
•
14 years
Working in commercial department of the real estate company. Handling all the data of customer.
May, 2012 - Present
•
14 years
Process Developer
Jun, 2009 - Apr, 2012
•
2 years, 10 months
Genpact
Jun, 2009 - Apr, 2012
•
2 years, 10 months
Worked in an email & chat support process as an online adviser (Email & Chat support). (Apr'11 to Apr'12) o Resolving customer queries & problems. o Direct dealing with customer via email & chat o SME of the process. o Quality auditing of team Worked on a project of Data Migration. (Jan'11 to Mar'11) o Preparing Standard Operating Procedures for trainings. o SME of the process. o Direct dealing with client. Worked for a reputed Australian
Jun, 2009 - Apr, 2012
•
2 years, 10 months
Customer Support Officer
Nov, 2007 - May, 2009
•
1 year, 6 months
Mphasis
Nov, 2007 - May, 2009
•
1 year, 6 months
CUSTOMER SUPPORTING OFFICER (C.S.O) o Monitoring the post of services activities like follow up with the customers, complaint closures. o Handling customer problems. o Floor Support as an extra initiative.
Nov, 2007 - May, 2009
•
1 year, 6 months
Education
B. Com.
2004 - 2007
•
3 years
India
2004 - 2007
•
3 years
Qualifications
Lean
2010
Genpact
I am a lean trained and one star certified.
2010
Certifications
F
Foundation vWorker Member
Verifications
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