Alaba O.

Skills: Excellent interpersonal and relationship management skills Competent with emails, internet, MS word and MS Excel, ability to use banking applications Handling confidential correspondences, filing and archiving. Experience and what to offer: -Welcoming customers -Scanning of documents and images -Filing documents -Ensuring customers are well served and satisfied -Handling customer enquiries, complains and providing prompt feedback on all issues raised -Onboarding agents on the platform, generating of accounts for customers -Monitoring of customer's or agents transactions -Receiving and placing telephone calls to customers and agents. -Sales and Marketing of all the products and services of the bank in line with my KPI target -Maintain custody and proper records of customer on loan disbursed weekly -Processing and disbursement of loan to customers - Booking and liquidation of customer's pledge deposit in line with the Bank advise interest rate - Relating with third party clients to ensure effectiveness in agents satisfaction - Managing database records, drafting status reports on customer service issues