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Dragan G.

@dragtechie

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IT Engineer/Technician/Specialist, Desktop (Technical) Support/System

$6 USD / Hour

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Flag of

Serbia (3:48 PM)

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Joined on August 30, 2012

$6 USD / Hour

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I am a person with high energy and I have more than 10 years of IT experience working for international companies in Canada & North America. I do have lots of experience while working in multicultural environments and I never had any issue to adapt to that. I poses a Canadian citizenship and passport, and currently live in the Balkans, in Europe (Novi Sad, Serbia). Legally entitled to work in Canada. I have worked on the Pearson International Airport (YYZ) in Toronto (Ontario, Canada) as an Airport Systems Support Technician (Level 2) for almost 3 years, then in EDULINX Canada Corpor ation closely with Government and many financial institutions while processing student loans approved by Canadian Government. I'm experienced in Technical services and Networking in Airport, Automotive, Health, Educational & Financial Services environment (more than 10 years in IT industry). Beside English language (excellent speaking & writing), I also speak German language (very well, but needs minor improvements) and fluently Serbo-Croatian (born in former Yugoslavia). Should my qualifications correspond to your business needs, please do not hesitate to contact me. I am able to make USA & Canada phone calls. I have 2 (two) MagicJack phone numbers. I do not have a job currently, but my wife works for an Australian company here in Novi Sad, Serbia. I am repairing and fixing computer related issues to friends & customers in Novi Sad, but I am looking for more challenging opportunity. Sincerely yours, Dragan Gajic MCSE, MCSA, MCTS: Configuring Exchange Server 2007, MCTS: Windows VISTA, MCITP: Desktop Enterprise Support, A+, Network+, i-NET+, CIW (Certified Internet Webmaster) Associate

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Experience

Client Manager

Oct, 2011 - Jan, 2012

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3 months

"OTC Sales & Marketing"

Oct, 2011 - Jan, 2012

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3 months

o Contracted with Google AdWords. These include inbound and customer services to high pressure outbound selling environments and products ranging from telecoms, broadband, insurance, varied financial products and many more across UK, USA and Serbia. o The main focus is to provide clients with the highest of quality telemarketing solution whether that is call handling, appointment setting, client acquisition, upselling, reselling or retention.

Oct, 2011 - Jan, 2012

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3 months

PC Technical Support

Sep, 2009 - Oct, 2011

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2 years, 1 month

"PC KLIK Informaticki Studio"

Sep, 2009 - Oct, 2011

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2 years, 1 month

o Install, repair, maintain, and upgrade desktop, laptop and notebook computers, computer repairs and rebuilds (hard drives, memory, video, sound and wireless cards, etc.) as well as printers (laser and inkjet) and scanners; performing inkjet and laser toner cartridge refills o Setup and installation of computers and it's software (office applications, peripheral device drivers, and specialized software); updating software applications; virus, malware & spyware cleanups; networks (cabling, router

Sep, 2009 - Oct, 2011

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2 years, 1 month

Airport Systems Support Technician (Level 2), YYZ Toronto

Nov, 2006 - May, 2009

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2 years, 6 months

ServiceTEC International Inc. - SASI Airport Services Ltd.

Nov, 2006 - May, 2009

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2 years, 6 months

o Providing Level 2 onsite desktop break/fix support for 850 PC's as required for Common Use Passenger Processing System (CUPPS), Common Use Terminal Equipment (CUTE) and IBM Common Use Self Service (CUSS) Kiosks for various airline companies: British Airways, Air Canada, WestJet, Al Italia, KLM, Lufthansa, Austrian, Mexicana, United Airways, Air Jamaica, SunWing, LOT, SkyService, El Al Israel, Jet Airways, US Air, American Eagle, Delta, etc. o Building and maintaining excellent relations with custom

Nov, 2006 - May, 2009

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2 years, 6 months

Education

Diploma Network & Database Information Professional

2000 - 2001

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1 year

Flag of

Canada

2000 - 2001

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1 year

Qualifications

CIW (Certified Internet Webmaster) Associate

2003

CIW

2003

i-NET+

2003

CompTIA

2003

A+

2002

CompTIA

2002

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