Käyttäjän doddss2 profiilikuva
@doddss2
Jäsen alkaen 25. syyskuuta 2013
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doddss2

Online-tilassa Offline-tilassa
Over 15 years of Testing and project Management experience within the Telecommunications industry, delivering and quality assurance multiple ICT solutions. Vast experience of conducting presentations at all levels.
$30 USD/hr
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Portfolio Items

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Kokemus

Head of Testing & Environments

May 2011

Delivering a world class Testing and Environment Management Program based in Perth, Western Australia for the largest WA Government health program in recent history. Establishing an integrated testing practice across multiple geographical locations including the definition of all supporting processes and procedures. Responsibilities: • Definition and implementation of the Testing Strategy, processes, procedures and plans in order to drive quality whilst ensuring delivery against sched

Head of Testing

Dec 2009 - Apr 2011 (1 year)

Leading a multi-functional cross skilled Testing Organisation of 55 individuals (at team and management levels) to provide Test and Post deployment assurance to multi facetted bespoke solutions for the United Kingdom converged IP and Telephony Platforms relating to Major Local and Devolved Government Programmes. Responsibilities: • Program Test Management of multiple complex Government Programs covering varying technologies from IP Telephony to GUI Driven Land registry systems. • Overall Responsibi

Enterprise Solutions Test and Deployment Manager 2012 Olympics

May 2009 - Dec 2009 (7 months)

Testing and deployment of the Enterprise Solutions for the London 2012 Olympics London based headquarters Infrastructure. Responsibilities: • Management of Various Testing and Delivery Work streams (LAN/WAN, WLAN, VOIP, MSS, OSS etc.) to ensure effective deployment of the solution as well as proposed integration of entirely new elements to host Mobile, Rate Card and Cable Access Television Solutions into the Platform. • Verifying full integration and functionality prior to deployment into the Olymp

Senior Project Manager

Dec 2006 - May 2009 (2 years)

End to end Project Management of large scale Data Centre deployments to a global ICT customer base in a timely, cost effective and quality manner. Responsibilities: • Management of the implementation of datacentre deployments ranging from rapidly required minor and medium changes to, large multi site load balanced physical and virtual platforms. • Customers of note to date have included TESCO, Lloyds TSB, the Nation College of Schools and Learning and most recently the NHS, for which I deployed

Senior Technology Manager

Nov 2003 - Dec 2006 (3 years)

Provision and management of a world class technical support operation multi-location Customer Service Centres. Responsibilities: • Directly accountable to Regional Contact Centre Directors for ensuring 99.6% systems availability at all times and maintaining a high standard of service management for any incidents which occur affecting operational excellence. • Implementation of Service and Quality improvement plans in order to ensure best possible service to both BT’s internal and external custome

Broadband Delivery Project Manager

Jun 2002 - Nov 2003 (1 year)

• Delivery of the initial broadband product and related propositions, processes and support systems to the Marketing, Operations and Sales channel within BT Retail. • Management of operational and system changes required within BT Retail to improve the customer experience provided for their Broadband product range. As part of this role I built a sound understanding of the Broadband Product and customer expectations. • Along side this I have formed part of the BT Retail Broadband Project team. Within thi

Test Manager

Jan 2001 - Jun 2002 (1 year)

• Development and implementation plans and strategies to ensure effective end to end testing of BT Retails bespoke application estate as well as ensuring an effective deployment of software across 11500 workstation with minimum impact to the Call Centre resource or operations. • Line management of Test Teams across two sites, to ensure effective systems integration and customer acceptance testing of software solutions. • Through the implementation of an automated test tool and associated processes inc

Koulutus

HEFC Information Technology

1996 - 1999 (3 years)

Pätevyydet

Prince 2 (2011)

APM

Prince 2 Project Management Certification

ITIL v 3 (2010)

Information Technology Information Library

ITIL Version 3 foundation

Julkaisut

None to date

N/A

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