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EXPLORE
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$4 USD / Hour
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Philippines (9:19 PM)
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Joined on August 26, 2012
$4 USD / Hour
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I have more than 8 years of working experience in the B.P.O. industry. I had experience working at almost all line of business right from customer service, technical, sales and remote desktop support and experience of handling both ‘voice’ and ‘non-voice’ process. I am very much adapted to the rotational shift environment, round the week, even at the managerial level. I'm looking forward to find success as FREELANCER. Looking forward to be part of your team.
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Experience
Remote Desktop Specialist
Oct, 2017 - Present
•
8 years, 7 months
Accenture Philippines Inc
Oct, 2017 - Present
•
8 years, 7 months
• Perform advanced software repair and installations on customer computers by troubleshooting via remote service tools. • Undertake analysis, diagnosis and resolution of client problems. • Escalate unresolved problems to the appropriate area. • Log, troubleshoot and track problems. • Perform special assignments as required. • Perform daily and weekly administrative tasks as required. • Work effectively in a team environment and help others where needed.
Oct, 2017 - Present
•
8 years, 7 months
Account Specialist
Nov, 2011 - Aug, 2017
•
5 years, 9 months
Stream Global Services
Nov, 2011 - Aug, 2017
•
5 years, 9 months
"I'm currently working as an Account Specialist/Retention Agent for Vonage Account Management Team. Vonage is a US based VOIP company."
Nov, 2011 - Aug, 2017
•
5 years, 9 months
Telephone Banker
Nov, 2010 - Oct, 2011
•
11 months
Aegis Peoplesupport
Nov, 2010 - Oct, 2011
•
11 months
"I was working with JPMC account for almost 11 months as a telephone banker. Troubleshooting and solving technical issues was part of my skills because I was trained for online banking. It was like a sales account as well because we need to offer bank products and we need to hit our target every end of the month...."
Nov, 2010 - Oct, 2011
•
11 months
Education
University of Cebu
2017 - 2018
•
1 year
Bachelor of Science in Business Administration - Marketing Management
Philippines
2017 - 2018
•
1 year
Qualifications
Outstanding Employee Award
2011
Aegis Peoplesupport
A recognition given to employees who hit all their metrics...
2011
Publications
The Pillars
School Newspaper
I was a member of the school publication team. I wrote feature writing articles.
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