Denver M.

I am a Senior Management professional with over 20 years of experience working in the UAE. My expertise and roles include Retail Mall Manager, HR Manager, Learning and Development Manager, Corporate Trainer, and Customer Service Expert. My Skills and expertise include : * Human Resource Management functions ( Recruitment & Selection, HR policies, UAE Labor laws, Compensation & Benefits, Onboarding & offboarding, Reward & Recognition, People initiatives, Training & Development, Disciplinary & Grievance procedures, Talent acquisition, Succession planning, Performance management, coaching & feedback etc..) * End-to-end Training & development functions * CHRP / CHRM Certified courses Lecturer * Office management & administration courses Trainer * Leadership Skills modules Trainer ( Time management, Change Management, Conflict Resolution, Problem-solving, Coaching & Feedback, Performance Management, Stress management, etc.. * Soft skills modules Trainer ( Communication, Presentation, public speaking, Business communication, meetings/Minutes, report writing, Listening skills, Time management, Business etiquette, Team building, etc. * IELTS preparation classes * CV and resume building * Copywriting and proofreading * Career guidance and coaching I am very fluent in ENGLISH & SINHALA with Intermediate Spoken fluency in HINDI, ARABIC , TAGALOG & CANTONESE * I have been awarded & appreciated by ACTVET ( Abu Dhabi Government ) for program managing the YES to WORK initiative, training young Emirati nationals on Retail operations from 2010-2019 * Managed the HR & Training initiatives in the Organization leading to GPTW ( Great place to work ) Award 2018-2019