David Alquin E.

I have more than 3 years of data analysis experience in the BPO industry, an industry that is data demanding and heavily relies on accurate and timely reporting, critical for business decisions which I have been tasked to ensure optimal results whether it's for financials or Key Performance Indicators (KPIs). As a Client Services Specialist handling 3 sites/centers in 2 continents, I make sure to build a constant and strong client relations with direct contact from agent to Director level. The following are my specializations you need: -Data Analysis -Process Streamline and Workflow improvement -Reports Automation My utility belt includes the following but not limited to: -MS Office/Excel Master level -Task Automations (VBA with Windows API and Microsoft UI Automation) -Software Development- using C#/VB with .Net framework. -Web Development - ASP.NET/HTML/CSS/Javascript (vanilla and with library/api) -Administrator - Sharepoint, Salesforce Developer level and Avaya CMS