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EXPLORE
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$6 USD / Hour
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Philippines (8:51 AM)
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Joined on October 27, 2009
$6 USD / Hour
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I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to solve any issue that may occur efficiently. I am proactive and a natural problem solver. I am not scared to take on new challenges, and I will always give myself a 100%.
No reviews to see here!
Experience
Team Leader Offshore
Jun, 2020 - Present
•
6 years
Compass Experience Labs
Jun, 2020 - Present
•
6 years
Respond to customers through email and chat while creating memorable service interactions. Have enough experience in E-commerce tools such as Magento and Shopify. Manage all schedules and schedule changes for the team. Help support the new hire onboarding process and lead training. Manage team’s communication responsiveness and engagement through email and other communication platforms. Schedule weekly 1:1s to go over associate performance and ensure team members are meeting all client KPIs.
Jun, 2020 - Present
•
6 years
Sutherlandglobal
Sep, 2012 - Present
•
13 years, 9 months
Professional Customer Experience - MIS
Aug, 2019 - Present
•
6 years, 10 months
DOMO editor for various programs. Collates data and create presentation and analysis for quality managers which will be used for program performance review and client business review
Senior Quality Assurance Specialist
Apr, 2015 - Aug, 2019
•
4 years, 4 months
Analyze and provide feedback on agents performance base on audits and survey returns. Provides insights on performance (root cause of dissatisfaction and agents defects on performance base on clients business parameters or process)
Technical Support Specialist
Sep, 2012 - Apr, 2015
•
2 years, 7 months
Assist and cater to customers technical complaints on computer hardware and minimal software issues.Provide options and resolutions base on basic troubleshooting done and offer possible repair to hardware as necessary and once applicable
Sep, 2012 - Present
•
13 years, 9 months
Education
Saint Louis University
1997 - 2003
•
6 years
Bachelor of Science in Electronics and Communications Engineering
Philippines
1997 - 2003
•
6 years
Verifications
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