Key Achievements: * Developed strong client relationships which encouraged repeat use of the service to enable team to meet targets for number of contacts as set by Communities and Local Government. * Case file reviews consistently rated excellent and majority of cases completed well within service deadlines. * Identified ways to maximise income for the business by making appropriate referrals to Shelter services. Skills Gained: * Developed legal knowledge which I was able to pass on to the r

Key Achievements: * Gave sound money advice and identified practical solutions to client situations to enable them to remain in their homes. * Received feedback from Fast Track Team that the client briefs that I provided were the most comprehensive and useful of any of the Mortgage Rescue Scheme Caseworkers. * Made accurate assessments and recommendations which allowed clients who were no longer able to meet their mortgage commitments to go forward with mortgage rescue, thereby avoiding homelessnes