Käyttäjän coynoriega profiilikuva
@coynoriega
Maan Philippines lippu Marikina City, Philippines
Jäsen alkaen 2. maaliskuuta 2017
0 Suositukset

coynoriega

Online-tilassa Offline-tilassa
Backed with more than 15 years of experience in the customer service industry (BPO). Innate ability to determine gaps in processes and possesses the initiative to find simple yet effective solutions to improve and streamline workflows. Team Management Process Improvement Reports & Data Analysis Believes that knowledge and skills can be learned and improved. Very analytical, resilient, resourceful and requires very minimal supervision. Willing to learn. Work History September 2017 - Present [login to view URL] - Customer Service Manager April 2013 – July 2016 American Express Customer Care Professional Hinduja Global Solutions Sept 2009 – Mar 2011 Real Time Analyst IBM Business Services June 2007 - Sept 2009 American Airlines Employee Services Subject Matter Expert IBM Business Services Eastwood City June 2006 – June 2007 Charter Communications Escalation Agent / Floor Supervisor Mar 2004 – June 2006 Dell Computers Customer Interaction Associate
$15 USD/hr
0 arvostelua
0.0
  • N/ASuoritetut työtehtävät
  • N/ABudjetin mukaisesti
  • N/AAjallaan
  • N/AUudelleenpalkkaamisaste

Portfolio Items

Viimeaikaiset arvostelut

Ei arvosteluja.

Kokemus

Customer Service Professional

Apr 2013 - Jul 2016 (3 years)

Over the phone and online customer service. Billing

Workforce Analyst

Sep 2008 - Mar 2009 (6 months)

Analysed data containing projected call volumes, staffing, break scheduling, etc.

Subject Matter Expert

Apr 2007 - Sep 2008 (1 year)

Provided support to employee services phone representatives in assisting American Airlines employees with HR and payroll concerns

Floor Supervisor

Jan 2006 - Apr 2007 (1 year)

Handled escalated issues concerning cable services from billing to on-site issues

Customer Service Representative

Mar 2004 - Jan 2006 (1 year)

Frontline purchasing ND billing support for Dell's online customers

Koulutus

Marketing

2002 - 2004 (2 years)

Civil Engineering

2000 - 2001 (1 year)

Varmennukset

  • Facebook yhdistetty
  • Suositeltu freelancer
  • Maksutapa varmennettu
  • Puhelin varmennettu
  • Henkilöllisyys varmennettu
  • Sähköposti varmennettu

Selaa samanlaisia freelancereita