James P.

In charge of maintaining web sites for the Systems Management (SM) division of the Chief Business Office (CBO) Member Services (MS). Responsible for the design, development, maintenance and support of Internet web operations on an organization-wide basis. Expected to perform technical and creative functions in the management of user-friendly, visually appealing and informative internet web sites, which conveys a positive image of the organization. Major duties include, but are not limited to: Developing, coding, installing, testing, debugging and documenting Internet Web-based applications. Ensuring that the web servers, hardware and software are operating correctly. Designing the website (web graphic design, interface design, user experience design and search engine optimization). Generating and revising web pages, testing, replying to user comments, and examining traffic through the site. Serves as a SharePoint administrator, creating or modifying Microsoft SharePoint sites and web pages. Developing technical architecture of Internet Web sites including scripting, database design and user interface design. Designing and implementing Internet Web database projects. Refreshing Internet Web site content to ensure accuracy and timeliness of information and images. Troubleshooting problems associated with Internet Web applications and/or Internet Web pages. Researching and evaluating software, hardware and new technologies. Securing and managing public access to information transmitted and stored. Providing training to personnel in the maintenance of Internet Web pages. Authorizing links to Internet Web site and getting approval from agencies to establish links.

DESKTOP SUPPORT SKILLS Provide technical computer support via telephone, email and in-person dealing with a varying degree of computer issues ranging from basic computer usage, complete hard drive formatting, partitioning and OS installation, and internet web page design. • Building, upgrading, troubleshooting and customizing personal desktop and laptop computers • Troubleshoot and repair Windows based desktop and laptop computer systems • Home wireless networks, wireless access points • Provide end-user training in basic usage of computers, Internet navigation, Email and MS Office Suites programs. • Removal of Viruses, Spyware, Mal-ware and other computer damaging and malicious programs. WEB DEVELOPMENT SKILLS Created, updated and redesigned internet web sites by HTML editing, graphics creation/editing, interface design/layout, internet advertising, and search engine optimization with search engine results and monitor ranking. Conducted online advertisement campaigns by creating marketing materials that included website animated banners, Google Adwords service, email mailing list distribution and link exchanges with other websites. Converted designs from basic HTML into working web sites using PHP snippets, CSS, and JavaScript. The sites written that were PHP driven used a header and footer include keeping the design consistent and easy to maintain. This decreased the time required maintenance and editing of the site by redesigning the web site with PHP snippets front-end and MySql or flat-text files back-end in order to facilitate dynamic features. Implemented new features to enhance the user's experience by including printer-friendly versions of pages, as well as user feedback forms, and related online articles and projects. Purchased domain registration and hosting services for websites and troubleshoot problems related to Domain Registrations, hosted service outages, email-spam & e-commerce (PayPal).