Steve

Senior business leader with 20+ years' experience across technology, SaaS, customer operations and AI transformation. I specialise in turning complex information into clear, decision-useful analysis for business audiences. My work includes researching emerging technologies, evaluating vendors and markets, assessing commercial and operational impact, and communicating findings to senior stakeholders. I write in plain English rather than corporate jargon, with a focus on the question that matters: what does this actually mean for the business? Areas of particular experience include AI, SaaS, customer experience, enterprise technology, automation and digital transformation.